Customer Service Specialist

The Role:   

We are seeking Japan Customer Service to join our team in Tokyo.  

Customer Service is often the first and last interaction our customers have with us. In this position, you will support positive customer experiences through thoughtful and accurate service, while contributing to a team culture based on pride, trust, and confidence. 

Customer Service is responsible for order management, including order processing and customer communication. Our main mission is to achieve a high level of customer satisfaction. 

In this role you will: 

• Order Management (order entry, price request, generate quotation, sample arrangement, delivery schedule management.)  

• Understand order process and policies.  

• Communicate with customers by e-mail and phone. 

• Handle Customer complaints and requests.  

• Maintain customer portal.  

• Cross-functional collaboration with Sales, Finance, Logistics, Planners and global team. 

Traits we believe make a strong candidate: 

• Good communication skills with internal & external customers. 

• Proactive problem-solving and root-cause mindset. 

• English skill to communicate with another region’s team internally, such as daily operation, global training, and project.  

• Experience with ERP systems (SAP preferred) and business office software. 

• Team-oriented, valuing open communication and mutual support to drive team success. 

• Flexibility – adapt to changes with positive mindset. 

Your success will be measured by: 

• Consistently delivering timely, accurate, and customer-focused support that maintains high customer satisfaction.  

• Effectively resolving customer issues through collaboration with internal and cross-functional teams.  

• Demonstrating strong teamwork while contributing to improved customer satisfaction.  

• Taking accountability and a proactive approach to daily and routine tasks.  

• Actively driving creativity, innovation, and continuous improvement in processes and service quality.