CRM Configuration & Technical Support Specialist

Join Our Team as a Technical Specialist!

Full-Time In Office | Monday-Friday 9am-6pm

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We’re proud to be one of Tampa Bay’s Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

As a CRM Configuration & Technical Support Specialist, you will create, customize, and support automations and workflows in our PCM Nurture platform (built on Go High Level). Your goal is to make it effortless for our clients to nurture leads and customers—helping their businesses grow and making our solutions indispensable.

Duties

Lead automation: Set up and sync web forms so new leads flow automatically into PCM Nurture

Build custom workflows, nurture sequences, and Done For You (DFY) solutions using Go High Level and connector platforms

Customize pre-built "snapshots" to fit each client’s business and campaign needs

Develop custom reporting for users that helps them understand and act on their data

Troubleshoot and resolve platform or automation issues as they arise

Train and mentor new team members on workflow building and platform best practices

Read VP-issued project overviews and translate requirements into practical, easy-to-sell automations

Document solutions, customizations, and new workflow builds for internal knowledge sharing

Collaborate with sales, onboarding, and support teams to clarify needs and provide technical guidance

Stay organized, self-manage your queue, and proactively seek ways to improve results

Pay and Schedule

$21.65/hr

Full-time, in-office

Monday – Friday, 9:00AM – 6:00PM (one hour lunch)

Requirements

Go High Level platform experience building automations is a must

Confident working in and learning systems like Zapier, Make, Nimble, or similar automation platforms

Positive attitude, adaptable, and eager to tackle new technologies and processes

Strong attention to detail; delivers accurate work quickly and double-checks for errors and improvements on the fly

Willingness to grow, take initiative, and make the position your own

Exceptional organization and time management skills—you know how to juggle priorities and self-manage

Self-motivated, resourceful, and not afraid to dive into technical problem-solving

Excellent verbal and written communication skills—able to document, train, and collaborate with both technical and non-technical teammates

Benefits

Medical, Dental, Vision & Life Insurance

401K, Short- and Long-Term Disability, Accident & Critical Illness

Paid vacation time that increases with longevity

6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)

Free yoga on-site twice a week

Free monthly visits to a local chiropractor and so much more!