Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various critical business systems to ensure smooth operations. This role requires attentiveness and a proactive approach to identify root causes and collaborate with different teams to resolve challenges efficiently, contributing to the overall stability and performance of the software environment. Roles & Responsibilities: - Expected to build Knowledge and support the team. - Participate in Problem Solving discussions. - Collaborate with cross-functional teams to share insights and improve system reliability. - Document findings and solutions to enhance team knowledge base and future troubleshooting. - Assist in monitoring system performance and identifying potential areas for improvement. - Contribute to continuous learning initiatives to stay updated with evolving technologies. - Support the implementation of best practices to optimize system support processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement. - Additional Good To Have Skills: Experience with Developer Ecosystem. - Strong analytical skills to effectively diagnose and resolve complex system issues. - Ability to work collaboratively within diverse teams to achieve common goals. - Familiarity with software lifecycle and support methodologies. - Excellent communication skills to clearly convey technical information. Additional Information: - The candidate should have less than 1 year of experience in Platform Partner Ecosystem Enablement. - This position is based at our Manila office. Minimum less than 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.