Field Service Training Representative

Description

What You'll Do

• Develop and conduct technical HVAC training for installers, technicians, service teams, customers, and staff.
• Lead classroom, hands-on, and virtual technical training.
• Provide remote technical support from Corporate to D&L branches and customers throughout North Carolina, South Carolina, and Virginia.
• Assist dealers and customers with product startups, service calls, diagnostics, troubleshooting, and day-to-day technical questions.
• Identify common technical issues and skill gaps and develop targeted training to address them.
• Conduct performance investigations involving product quality, installation, or application concerns.
• Assist with consumer inquiries and complaints and work toward timely, professional resolutions.
• Develop training schedules, materials, and technical support resources consistent with manufacturer guidelines.
• Maintain accurate technical assistance logs and professional case documentation.
• Support Regional and Branch Managers with Customer Appreciation Days, Counter Days, dealer meetings, trade shows, and vendor events as needed.
• Work with Sales, Product Management, Marketing, Customer Service, and other teams to support customers and promote D&L's products and services. 

Requirements

What We're Looking For

• 5+ years of HVAC field service or installation experience
• EPA Certification required
• Associate technical degree or equivalent documented field experience
• Previous experience training, mentoring, or coaching technicians
• Strong working knowledge of HVAC installation, application, diagnostics, and troubleshooting
• Experience with Trane, American Standard, or related product families preferred
• NATE or other HVAC technical certifications are a plus
• Contractor installation license is a plus
• Strong communication and customer service skills
• Ability to explain complex technical information in a clear, practical way
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, Teams, and virtual meeting platforms
• Ability to create clear and professional technical case notes and documentation
• Ability to provide effective technical support remotely by phone, email, and virtual platforms
• Ability to successfully complete required Train-the-Trainer HVAC/appliance courses
• Ability to travel occasionally for training, dealer meetings, trade shows, or company events

Compensation & Benefits

D&L Parts Company offers a competitive benefits package, 401(k) with company match, paid time off, and the opportunity to use your HVAC expertise in a role that directly supports technicians, customers, and D&L branches throughout the Carolinas and Virginia.

Ready to use your field experience to help others become better technicians? We'd like to hear from you.