Facilities / Datacenter Caretaker

Position Overview

Field	Detail
Title	Facilities / Datacenter Caretaker
Department	Engineering & Operations
Reports To	Manager, Facilities & Datacenter
Location	95 Apple Creek Blvd, Markham, Ontario (on-site)
Employment Type	Full-time, permanent
Schedule	Shift-based; includes evenings, weekends, and on-call rotation

Role Summary

Pathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario. We have been in business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.

The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state. The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination. This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.

Key Responsibilities

Facilities Maintenance

• Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage)
• Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance
• Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock
• Receive, move, and stage deliveries including IT equipment, furniture, and supplies
• Maintain inventory of janitorial, office, and building supplies; reorder as needed
• Support office moves, desk setups, and workspace reconfigurations

Datacenter Operations

• Monitor datacenter environmental conditions (temperature, humidity, water detection) and escalate anomalies
• Perform structured cabling runs, cable management, and labelling under direction of the engineering team
• Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs
• Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control
• Assist with fuel checks and generator run-tests; coordinate fuel deliveries
• Log and escort vendor and contractor visits to secured datacenter areas

Physical Security & Safety

• Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas
• Report and follow up on security incidents, access anomalies, or safety hazards
• Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs
• Support health-and-safety compliance, including participation in joint health and safety committee activities where required

Vendor & Contractor Coordination

• Act as the on-site point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal)
• Track work orders and ensure completion to standard
• Obtain quotes for small repairs and maintenance projects; escalate larger items to the Manager, Facilities & Datacenter

Qualifications

Required

• 2+ years of experience in building maintenance, facilities support, or a similar hands-on role
• Familiarity with datacenter or server-room environments (raised floors, cooling systems, rack infrastructure)
• Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels)
• Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling)
• Reliable, self-directed, and comfortable working independently with minimal supervision
• Strong attention to detail and a habit of following through on open items
• Valid Ontario driver's licence (G or G2)

Preferred

• Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field
• Experience with access-control systems (card readers, intercoms, CCTV)
• Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements
• Experience working in a managed services provider, ISP, or co-location environment
• Basic proficiency with ticketing systems for logging and tracking work orders

Working Conditions

• This is a fully on-site position at our Markham datacenter and office facility
• Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis
• Participation in an on-call rotation for after-hours facility and datacenter emergencies
• The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments
• Occasional exposure to outdoor conditions (parking lot, loading dock, generator area)

Compensation & How to Apply

Pathway Communications offers a competitive salary, benefits, and a collaborative work environment. Compensation is commensurate with experience.
Interested candidates should submit a resume and brief cover letter to [email protected] with the subject line "Facilities / Datacenter Caretaker."
Pathway Communications is an equal-opportunity employer. We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.