Appointment Scheduler

Description

 Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Schedule patient appointments
• Cancel and reschedule appoints as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Checks HMO encounters for authorizations
• Schedules/confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to all enquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Skills and Attributes

Outstanding communication skills

Good organizational skills

Excellent sense of customer/patient service

Good problem-solving skills

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience

Supervisory Responsibilities

This job has no supervisory responsibilities.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before patients, outside vendors or other employees within the organization. Ability to communicate clearly and professionally. Bilingual English/Spanish preferred but not required.

Mathematical Skills

Basic math skills such as adding, subtracting, multiplying, and dividing figures. Ability to calculate figures and amounts such as discounts, interest, and percentages. 

Reasoning Ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations

None needed.

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to remain in a stationary position 50 percent of the time; constantly operates a computer and other office equipment; must be able to frequently communicate with patients, staff, providers; must be able to exchange accurate information in these situations. The employee in this position needs to frequently move about the office. The employee frequently moves and or transports up to 25 pounds. The employee may occasionally be required to position self to assist patients and move equipment. Specific vision abilities required by this job include the ability to identify, recognize, observe, and inspect documentation and equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office area. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people and with people in pain. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.