Retail Operations Analyst

Description

Sr. Retail Operations Analyst 

Location: Atlanta Field Support Center / National Scope
Reports To: Manager, Retail Operations 

Who We Are 

Fencing Supply Group (FSG) is the leading North American distributor of fencing products, serving professional contractors across residential, commercial, industrial, and infrastructure markets. Through national scale and strong local execution, FSG partners with customers to deliver reliable service, product availability, and growth solutions across more than 70 branches nationwide. 

Reporting directly to the Retail Operations Manager, this position serves as a critical link between our retail customers and internal teams, helping ensure excellent execution across order management, customer support, and issue resolution.

Why This Role Matters 

The Sr. Retail Operations Analyst works closely with sales, branch operations, and IT to support major retail accounts and drive operational accuracy across FSG’s national retail programs.

Success in this role directly impacts: 

Customer satisfaction and retention 

Revenue growth

Order accuracy and service levels

Position Summary 

The Retail Operations Analyst is responsible for supporting Fencing Supply Group's national home center retail business by providing day-to-day retail account support, managing order execution, and owning the operational and compliance infrastructure behind our retail programs. Working closely with customers and cross-functional teams, this role helps facilitate efficient order processing, escalate operational issues, track performance metrics, and support ongoing account management activities.

This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys collaborating across departments to deliver exceptional customer experiences. The Sr. Retail Operations Analyst serves as a critical link between national retail customers and FSG's internal teams, helping drive operational excellence and account success.

What Success Looks Like 

• Delivers exceptional customer service 
• Ensures order accuracy and execution 
• Supports account growth and retention 
• Effectively manages multiple priorities while meeting deadlines 
• Collaborates effectively cross-functionally with sales, branch operations, IT, and customer service teams

Key Responsibilities 

• Provide day-to-day support for Lowe’s, Home Depot, and other retail accounts — managing inbound  inquiries, special order quoting, PODs, warranty requests, and store-level issues. 
• Own and manage the special order  programs for The Home Depot and Lowe’s — including end-to-end order  processing, SKU eligibility, pricing maintenance, lead time management, and retailer compliance. 
• Own new item setup through Syndigo?/?CXH and GDSN — product data, images, and attributes — ensuring compliance before items go live. 
• Monitor EDI performance  (850?/?856?/?810), triage failures, and coordinate resolution with IT to maintain ASN compliance and minimize chargebacks. 
• Research, dispute, and track retailer deductions and chargebacks; escalate root causes to reduce recurring issues. 
• Monitor retail performance data —   order drops, fill rate trends, out-of-stock positions, and sales velocity — and proactively flag issues before they escalate. Maintain Pro Extended Aisle program content and support invoicing and consignment order tracking.

Requirements

 Qualifications & Experience Required: 

• 2+ years of experience in retail account support, vendor operations, supply chain compliance, or a related      field
• Strong organizational skills and attention to detail
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Excel and Microsoft Office applications

Preferred: 

• Direct experience supporting Lowe’s, Home Depot, or a comparable national retailer as a vendor — familiarity with retailer portals, compliance requirements, and deduction processes
• Experience with Syndigo?/?CXH or GDSN for item setup and content management
• Experience working with ERP systems and customer portals (Infor M3 or similar distribution ERP preferred)
• Working knowledge of EDI transactions (850?/?856?/?810) and ASN compliance requirements in a retail vendor context
• Power BI or reporting experience
• Building products, home improvement, or distribution industry experience