Assistant Director of People and Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Find your "pura vida", where adventure and relaxation meet.  An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

 

About the Role

As an Assistant Director of People and Culture at Four Seasons Peninsula Papagayo, Costa Rica, you will play a crucial role in supporting the Director of People and Culture. Your purpose will be to assist in managing all aspects of the Human Resources division, including employee relations, benefits administration, recruitment, career development, compliance, and training, ensuring a positive and productive work environment for all staff members.

 

What You Will Do

• Act as an objective third party in employee counseling, problem-solving, and conflict resolution, and communicate any legal matters to the Director of People and Culture.
• Analyze employee turnover patterns and implement strategies to address and reduce unsatisfactory trends.
• Oversee the financial management of the People and Culture budget, including labor and salary reports, and organize cost-effective staff events.
• Conduct regular audits of insurance records, as well as vacation and sick accruals, ensuring accuracy and compliance.
• Maintain detailed employment files and records, both physically and within the HR system (Workday), through personal management and delegation.
• Update and manage the HR and payroll systems, ensuring they are accurate and aligned with current company policies.
• Enforce Four Seasons’ work rules and standards, ensuring compliance and updating the EmPact system when necessary.
• Work collaboratively with colleagues while upholding confidentiality in all People and Culture matters.
• Administer and provide training for employees on benefits, core standards, and the company’s culture.
• Collaborate with the Director of People and Culture to follow up on Engagement Survey Action Plans.

What You Bring

• Bachelor's degree, preferably in Human Resources or any related field.
• Two to four years of experience in a similar position, ideally within Four Seasons or another luxury hospitality organization.
• A general understanding of labor laws and compliance requirements.
• Proficiency in HR systems (e.g., Workday, AbhrilSoft) and payroll management tools.
• Strong communication skills in English and Spanish, both verbal and written.

What We Offer

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities to grow your career.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals during shifts.
• Access to property-specific benefits, such as wellness programs, discounts on hotel services, and participation in team-building events.