Product Compliance Manager, Square

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The Business Product Compliance and Partnerships team serves as strategic compliance advisors to Block's business teams, partnering with them to define product launch requirements, identify corresponding controls, and provide ongoing compliance support throughout the product lifecycle. We are seeking a Product Compliance Manager (PCM) to support Square's compliance program. Reporting to Block's Customer Product Compliance Lead, you will drive a strong compliance posture for Square's Core and Audiences product suites - including Square's commerce platform (F&B), workforce tools (Staff & Team Management), and customer engagement products (Loyalty, Gift Cards). The ideal candidate is a collaborative partner who works directly with Product, Engineering, Design, and Legal teams on a day-to-day basis.

You Will

• Serve as the embedded compliance advisor for Square's Core and Audiences product teams, partnering with Product, Engineering, Design, and Counsel to provide proactive compliance guidance on new products, features, and market expansions
• Lead product compliance reviews for new launches and feature changes, identifying requirements early in the development lifecycle and closing gaps in existing controls with clear remediation plans
• Own and maintain the compliance risk and control inventory for your product areas, including ongoing risk assessments and control effectiveness evaluations
• Drive key compliance program activities including issues management, testing and monitoring, policies and procedures development, and complaints management
• Support regulatory examinations and audits by coordinating responses, gathering evidence, and managing remediation of findings
• Monitor regulatory change across relevant domains and assess impact to your product portfolio
• Translate legal and regulatory requirements into practical, well-documented compliance controls that balance risk mitigation with product usability
• Develop and report on compliance metrics that provide meaningful visibility into the compliance health of your product areas

You Have

• 8+ years in the compliance industry, with direct experience in payments, merchant acquiring, or commerce platform compliance
• Strong regulatory knowledge, specifically in areas pertaining to AML/BSA, Payment Card and Network rules, Consumer Protection, Privacy, and electronic marketing and communication regulations
• Experience as an embedded compliance partner to Product and Engineering teams - comfortable operating in agile environments and influencing product decisions without slowing velocity
• Proven ability to translate legal and regulatory requirements into actionable controls, policies, and procedures
• Experience with core compliance program activities: risk assessments, issues management, testing and monitoring, regulatory exam support, and regulatory change management
• Strong written and verbal communication skills - able to articulate compliance requirements to technical and non-technical audiences, and document control requirements clearly
• Ability to work in a matrixed environment, collaborating across Compliance, Legal, Product, Engineering, Design, Risk, and International teams
• A metrics-driven approach — you use data to measure compliance program effectiveness and substantiate recommendations

 

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.