TELEPHONE OPERATOR

## MIAMI VALLEY HOSPITAL

## TELEPHONE OPERATOR

## SHIFTS ARE EITHER:

## 7A TO 4:30P (FIRST SHIFT)

## 5P TO 1:30A (SECOND SHIFT)

## 11:30P TO 6A (THIRD SHIFT)

## PRN, WORK AS NEEDED BASED ON DEPT. / 8 HOURS PER PAY PERIOD

## The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.

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## Education

## Minimum Level of Education Required: High School completion / GED

## Additional requirements:

• ## Position specific testing requirement: typing test - 30 minimum words per minute

## Experience

## Minimum Level of Experience Required: 1 - 3 years of job-related experience

## Preferred experience: Telephone operator or high call volume management

## Other experience requirements: Customer service