Client Engagement Partner

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

Job Description

Location: Any Reed office across the South of the UK

Be the driving force behind our client growth strategy

At Reed, we're passionate about helping organisations solve their talent challenges while building long-term partnerships that deliver real value. We're looking for a commercially minded Client Engagement Partner to play a pivotal role in ensuring our newly acquired clients reach their full potential and experience the very best of Reed.

This is a unique opportunity to sit at the heart of our growth strategy, taking ownership of key client relationships following acquisition and driving retention, expansion, and engagement across the wider Reed Group.

About the Role

As a Client Engagement Partner, you will act as the bridge between our Business Development teams and operational recruitment teams, ensuring a seamless transition for new clients and laying the foundations for long-term success.

Key Responsibilities

• Act as the first point of contact in Reed's "land and expand" journey for newly won clients.
• Support the successful handover of new business opportunities from sales to operational teams.
• Build strong relationships with key stakeholders to establish Reed as the client's preferred recruitment partner.
• Create and maintain detailed organisational charts, identifying hiring managers, decision-makers, and reporting structures.
• Map and engage senior stakeholders across client organisations, ensuring contact information is accurately maintained in HubSpot and X3.
• Understand clients' recruitment, HR, procurement, and onboarding processes to maximise service delivery.
• Proactively identify recruitment opportunities by monitoring client activity and uncovering live vacancies.
• Ensure opportunities are shared with the appropriate Reed specialists and followed through to conversion.
• Identify opportunities to introduce additional Reed services, including screening solutions, C+, MSP, RPO, and other value-added offerings.
• Coordinate and attend service reviews alongside relevant Reed stakeholders.
• Gather client feedback, testimonials, and case studies to support future business development.
• Support sales and marketing initiatives by promoting client engagement through webinars, events, and hospitality opportunities.
• Build awareness of future contract renewals, re-tenders, and strategic growth opportunities.
• Ensure accurate reporting and tracking of client engagement activity through Power BI and internal systems.

What We're Looking For

We're looking for someone who is naturally relationship-focused, commercially driven, and passionate about delivering outstanding client experiences.

You'll likely have:

• Experience in recruitment, account management, client success, business development, or a related commercial role.
• A proven ability to build and maintain senior stakeholder relationships.
• Strong business development and consultative selling skills.
• Excellent networking, influencing, and communication abilities.
• The ability to identify opportunities and translate them into revenue growth.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and reporting tools.
• A collaborative approach and the ability to work effectively across multiple teams and stakeholders.

Why Reed?

Joining Reed means becoming part of the UK's largest family-owned recruitment business, where people and relationships are at the heart of everything we do.

You'll benefit from:

• Extensive learning and development opportunities
• Career progression across the Reed Group
• Hybrid and flexible working
• Reed Reward Hub with discounts and wellbeing benefits
• Enhanced family-friendly policies
• Pension scheme
• Paid volunteering opportunities
• Access to industry-leading technology and support networks

Interested?

If you're passionate about building lasting client relationships, spotting growth opportunities, and helping organisations unlock the full value of partnering with Reed, we'd love to hear from you.

Apply today and help shape the future growth of Reed's most valuable client partnerships. Please note that the closing date is Monday 2nd November.

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.