- Location
- Atlanta, Georgia - USA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Video
- Seniority
- Senior
- Education
- Bachelor
- Source
- Greenhouse
Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Field Hardware Engineer who will lead field hardware response and pilot enablement programs for Geotab Video. This role owns enterprise pilot support from pre-installation readiness through close, resolves complex onsite hardware and installation issues, and coordinates field data-collection programs that support new AI behaviors. The Senior Field Hardware Engineer also establishes repeatable field processes, manages program risks, mentors junior technicians, and provides clear status updates and recommendations to leadership. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
The Senior Field Hardware Engineer leads the field hardware response and pilot enablement programs for Geotab Video. This role owns the planning and execution of enterprise pilot support from pre-installation readiness through pilot close, provides advanced onsite troubleshooting for installation, power, calibration, mounting, connectivity, and camera hardware issues, and coordinates cross-functional programs that support the delivery of new AI behaviors. The role also plans and manages controlled field data-collection activities, including vehicle rental, equipment readiness, scenario design, testing, and delivery of high-quality training footage to the Vision team. As a senior technical contributor, this position establishes repeatable field processes, manages program risks and dependencies, mentors junior team members, and provides clear status reporting and recommendations to leadership
How you'll make an impact:
- Lead onsite investigation and resolution of complex Geotab Video hardware, installation, power, harness, calibration, mounting, connectivity, and SD-card issues.
- Own hardware readiness for enterprise pilots, including pre-installation reviews, vehicle and site assessments, installation planning, deployment support, troubleshooting, validation, and pilot closeout.
- Travel to customer and pilot locations to resolve issues within days, minimizing pilot disruption and supporting successful conversion from pilot to contract.
- Serve as the technical escalation point for junior technicians, customers, partners, installers, and internal teams during high-priority field issues.
- Review vehicle types, installation environments, wiring requirements, power sources, mounting locations, and connectivity conditions to determine safe and reliable installation approaches.
- Perform and validate camera and telematics installations, including harness routing, power connections, mounting, camera positioning, calibration, connectivity checks, and system commissioning.
- Develop practical diagnostic plans, identify root causes, implement corrective actions, and document permanent or preventative solutions for recurring issues.
- Partner with Computer Vision, Hardware, Product, Customer Success, Support, Sales, and Engineering teams to communicate field findings and coordinate resolution of technical issues.
- Support training-data generation for new AI behaviors by renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth.
- Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements.
- Create clear installation guides, diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation.
- Maintain accurate records of hardware kits, tools, components, vehicle configurations, installation results, defects, and follow-up actions.
- Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements.
- Coach and support junior field technicians through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation.
- Support the creation of repeatable operating practices for a mobile Tiger Team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths.
- Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements.
- Perform other duties as assigned.
What you'll bring to the role:
- Bachelors in a related field. Equivalent combination of education and/or work experience in related field may be substituted.
- Post-secondary diploma, degree, or certificate in Electrical Engineering, Electronics Engineering, Mechatronics, Automotive Technology, Automotive Engineering.
- Strong experience diagnosing and resolving vehicle hardware, electrical, installation, connectivity, or telematics issues in field environments.
- Working knowledge of vehicle electrical systems, power management, wiring, fuses, grounding, harnesses, connectors, and safe routing practices.
- Knowledge of vehicle-mounted cameras, telematics devices, GPS, cellular connectivity, SD cards, sensors, calibration procedures, and related diagnostic tools.
- Ability to interpret wiring diagrams, installation instructions, vehicle documentation, and technical specifications.
- Strong root-cause analysis and troubleshooting skills, with the ability to work effectively when information is incomplete or conditions are changing.
- Ability to plan and execute safe, repeatable installations across different vehicle types, customer sites, and operating environments.
- Ability to collect high-quality video and test data under controlled conditions and document scenarios, expected outcomes, and observed results.
- Strong technical writing and communication skills, including the ability to explain complex issues to technical and non-technical stakeholders.
- Ability to prioritize multiple customer-impacting issues and make sound decisions under time pressure.
- Ability to work independently in the field while maintaining effective communication with remote team members and stakeholders.
- Ability to coach junior technicians and promote consistent installation, diagnostic, documentation, and safety practices.
- Experience with fleet management, telematics, connected vehicles, automotive technology, computer vision, or AI-enabled camera systems is an asset.
- Familiarity with tools such as Jira, MyGeotab, diagnostic applications, spreadsheets, and documentation platforms is an asset.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.