- Location
- Chicago, Illinois, United States · published · Peoria, Illinois, United States · Dallas, Texas, United States · Broomfield, Colorado, United States · Cary, North Carolina, United States
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Source
- Workable
Description
Senior Digital Platform Support Engineer
Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up — establishing processes, controls, and documentation — while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.
Key Responsibilities
- Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model
- Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
- Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
- Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
- Lead incident management, root cause analysis, and service restoration for critical business applications
- Apply monitoring, observability, and automation to proactively improve platform reliability
- Train and enable existing team members to support the platform
- Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai