Banking Center Manager

At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.

JOB SUMMARY

The Banking Center Manager is an early-career leadership role responsible for supporting branch sales, service, operational performance, and profitability while developing core management capabilities. They lead by example in customer service, relationship building, referrals, and consumer lending while supporting regulatory compliance, risk management, audit readiness, and security controls. The Banking Center Manager partners with leadership and key internal teams, leverages AI-enabled tools to improve efficiency and decision-making and provides proactive support for lender-referred customers and daily branch service needs.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Ensures branch employees are appropriately trained on products, services, policies, procedures, systems, and cross-functional responsibilities to support effect branch operations.
• Works in partnership and with the guidance of regional leadership.
• Maintains effective communication with branch employees, internal partners, and leadership to ensure alignment on goals, priorities, and performance expectations.
• Leads weekly staff meetings to communicate updates on products, promotions, operational priorities, and organizational initiatives.
• Manages recruitment, selection, and training of new branch staff.
• Coaches and develops employees through regular feedback, monthly one-on-one meetings, quarterly performance evaluations, and weekly staff meetings focused on performance, development, and accountability.
• Promotes a positive, inclusive team environment by demonstrating empathy, respect, collaboration, and accountability.
• Supports business development and branch growth through proactive customer outreach, relationship building, referrals, and value-focused conversations.
• Partners across Commercial, Treasury, Mortgage, Merchant Services, Wealth, and other business lines to address customer needs, expand relationships, and support strategic growth initiatives.
• Delivers high-quality customer experience by providing tailored service, proactively addressing needs, and taking ownership of inquiries and issue resolutions from start to finish.
• Ensures adherence to branch policies, procedures, operational controls, security protocols, and regulatory requirements, including BSA, CIP, and OFAC requirements.
• Partners with Fraud, Security, BSA, and other internal teams to appropriately address risk, compliance, and operational matters.
• Monitors Branch Scorecard metrics and other performance indicators to identify trends and make informed decisions regarding fees, exceptions, staffing, resource allocation, and operational needs.
• Manages new accounts, teller, and other operational reports to monitor exceptions, resolve errors, and identify opportunities for continuous improvement.
• Conduct monthly Financial Center Assessments and ensure timely resolution of identified issues to maintain audit readiness and operational excellence.
• Accountable for overall branch performance as well as audit outcomes.
• Perform platform and teller responsibilities as needed while effectively balancing customer, employee, and operational priorities.
• Adapt to changing business needs, technologies, processes, and priorities while encouraging creative and forward-thinking solutions that improve branch and customer outcomes.
• Leverages AI-enabled tools to enhance operational efficiency, decision-making, employee coaching, and customer experience.
• Other duties as assigned.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.

• Bachelor’s Degree preferred in Business, Finance, Management, or related field; equivalent professional experience considered.
• 2–3 years of progressively responsible retail banking experience in customer service, sales, and operations required.
• Minimum 1 year of formal or informal leadership experience, including coaching, mentoring, workflow oversight, or participation in an internal leadership program.
• Prior experience in referring customers to key partners, including Wealth, Treasury Management, Mortgage, Merchant Services, and Commercial Banking.
• Ability to utilize AI‑enabled tools to improve efficiency, decision‑making, coaching insights, and customer service quality.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Solid knowledge of banking regulations, compliance expectations, and operational risk standards.
• Maintains strong situational awareness to ensure a safe and secure environment for customers, staff, and branch assets.
• Demonstrates a hands‑on learning approach by actively developing proficiency in all branch processes, engaging directly with customers, becoming a subject‑matter expert, and using delegation appropriately while maintaining ownership of outcomes.
• Exhibits a people‑positive, adaptable, and improvement‑oriented mindset, embracing change, innovation, and continuous development.
• Excellent organizational and prioritization skills, with the ability to balance multiple issues and projects in a fast-paced environment.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
• Demonstrated commitment to community involvement and business development through active participation in local organizations and community initiatives.
• Ability to always maintain a high degree of ethical standards and complete confidentiality.

COMMUNITY IMPACT

Community involvement is part of who we are. Our culture is built on teamwork, purpose, and service. We value volunteerism and create opportunities for employees to connect, give back, and make a positive difference in our communities. As part of the Vantage Bank team, all associates should embrace our community involvement and culture to ensure we are making an impact.

BANK SECRECY ACT (BSA)

All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.

EOE/M/F/D/V