Site Management Administrator

Job Title: Site Management Administrator

Department: Study Support

Location: York, United Kingdom

Hours Per Week: 37.5

Schedule: Monday – Friday, Days

SUMMARY

The Site Management Administrator (SMA) is responsible for ensuring client satisfaction by providing exceptional service through a consistent customer-centric approach, with a focus on precision delivery and flexibility to meet customer expectations. The SMA supports both the Project Team and Clinical Trials Investigator sites from study set-up through to study close-out, and all ongoing studies with tasks as needed and defined by the Project Team or ACM client.

RESPONSIBILITIES

• Supports the issue and QC of Alert notifications.
• Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study.
• Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports.
• Provides web portal account login information and support for end users.
• Supports all subcontractor results and data entry into ACM LIMS database.
• Perform other duties as assigned

PREFERRED QUALIFICATIONS

• 5 GCSEs Grade C and above or equivalent

 

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in preferred in health care or a scientific concentration
• Experience from laboratory and/or highly regulated environments
• Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools
• Excellent verbal and written communication skills.
• Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions.

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.