Manager of Case Management - High Acuity

Description

Why Work at Denver Rescue Mission?  

Are you looking for meaningful work? Co-workers who treat you like family? We are a faith-based, non-profit organization in Denver and northern Colorado committed to bringing an end to homelessness one person at a time.  

Christ-Centered Work

Hiring Range: $67,000 - $85,000 annually, based on qualifications and experience.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Manager of Case Management – High Acuity is responsible for directing the processes and staff working specifically with DRM guests utilizing shelter services with priority engagements placed on guests with high acuity needs and/or chronic homeless designation. 

RESPONSIBILITIES

• Foster a culture of grace amongst staff that orients them around the mission of meeting individuals at their physical and spiritual points of need.
• Manage the Case Management – High Acuity staff experience: Recruiting, interviewing, hiring, onboarding, training, resolving conflict, payroll, scheduling and time off, quarterly reviews, etc.
• Provide regular supervision of Case Management – High Acuity staff by convening weekly team and individual meetings.
• Provide continual oversight and training to ensure Case Management – High Acuity staff remain housing-focused, and client centered considering new ways of engagement and problem solving with guest engagement. 
• Ensure that all Case Management – High Acuity staff are entering the appropriate data into Homelessness Management Information System (HMIS) and SCRIBE regarding the individualized housing plans and assessments to facilitate outcome reports to both internal and external partners.
• Attend community/internal DRM meetings that promote collaboration.
• Represent the Mission at meetings and on committees as directed. 
• Communicate with the public through speaking arrangements, community meetings, interviews, etc.
• Work closely with leaders on other DRM Teams to ensure Continuity of Care within the internal DRM System.
• Ensure Data collection and reporting for outcomes is completed.
• Conduct 1:1 meeting with Case Management staff weekly or biweekly as directed.
• Maintains the relationships necessary internally and externally to ensure DRM’s case management efforts reflect a real-time understanding of broader housing efforts, protocols, availability, and requirements.  
• Conducts case audits to ensure quality and consistency of staff documentation and case load engagement
• Guide team in processes to creatively and flexibly solve homelessness with priority attention to high acuity participants barrier to accessing stable housing solutions. 
• Assist DHRMCC to oversee budgets and work with Accounting Team in obtaining needed funds for housing placements and other client services engaged by the Case Management – High Acuity Team 
• Ensures Case management staff is acting with professionalism, heeding to confidentiality, professional boundaries, competency and collaborative workplace behavior. 
• Assist the DHRMCC with the Ongoing audits of performance and development of processes and workflows that include proper recording within Scribe/HMIS and for training purposes
• Oversee team to provide Rapid Resolution Support, Coordinated Entry Assessments as well as providing supplemental support for Shelter intakes during periods of limited CLC staffing by conducting intake assessments ensuring accurate documentation and referral coordination.
• Other duties as assigned. 

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social work-related field. Master’s preferred.
• At least one year of experience in work-related field. 
• Colorado Certified Addiction Specialist (CAS) certification or equivalent preferred.
• Progressively increasing experience managing employees is preferred.
• Ability to obtain and maintain CPR certification within 90 days of hire.
• Excellent verbal and written communication skills, and responsiveness to communication.
• Ability to resolve conflict professionally and respectfully while maintaining composure under pressure.
• Proficiency with Microsoft Office 365 applications, especially Excel.
• Preferred experience with Homelessness Management Information System (HMIS).
• Knowledge in Behavioral Health approaches, including Trauma Informed Care, Motivational Interviewing, Crisis Intervention and De-escalation strategies.
• Active Driver’s License and ability to meet DRM insurability standards, as work-related travel is required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct. 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.

Our organization uses E-Verify.

This posting is expected to close 01/01/2026 or when filled.