Transition & Transformation Director

Job Description:

Transition & Transformation Director

Location: UK (Hybrid / London based Client Site as required)
Security Clearance: Eligible for UK SC clearance

About the Role

We are seeking an exceptional Transition & Transformation Director to lead a high-profile, large-scale transformation programme within UK policing.

This role will be at the forefront of delivering a new enterprise operating model integrating HR, Finance, and Commercial services, underpinned by:

• A future-state Business Process Outsourcing (BPO) service model
• Oracle Fusion enterprise solutions
• Best-of-breed SaaS products (Payroll, Recruitment, Workforce Management / Rostering)

This is a mission-critical programme that combines technology deployment with deep business process transformation and will play a key role in delivering strategic change across the organisation.

What You’ll Be Doing

Lead End-to-End Transition & Transformation

• Own the full lifecycle of a complex transformation programme from mobilisation through to steady-state service delivery
• Establish and lead a Transition Programme Office (TPO) and integrated governance framework
• Ensure successful transition into a BPO operating model, including service acceptance, stabilisation, and early-life support

Shape the Target Operating Model

• Lead the design and implementation of a new business services operating model
• Align technology, processes, and organisational design across:
  • HR, Payroll, Recruitment
  • Workforce planning and rostering
• Drive process standardisation, automation, and efficiency at scale

Work at the Heart of a Complex Delivery Ecosystem

• Orchestrate a multi-partner delivery model, including:

• Hire-to-retire BPO partners

• •  
  • Oracle implementation partners
  • SaaS vendors
  • Business transformation specialists
• Ensure seamless integration across all delivery partners to achieve a cohesive end-to-end solution

Partner with Senior Client Leadership

• Act as a trusted, peer-level advisor to senior stakeholders, including a highly experienced Programme Director
• Contribute to:
  • Solution design decisions
  • Operating model strategy
  • Commercial and delivery trade-offs
• Provide clear, evidence-based insight and challenge

Drive Commercial & Service Outcomes

• Hold accountability for:
  • Programme delivery performance
  • Financial outcomes and cost control
  • Long-term service viability
• Support the transition to a scalable, efficient BPO service model

Ensure Delivery Confidence

• Proactively manage delivery risk across:
  • Technology implementation
  • Business change and adoption
  • Multi-supplier dependencies
• Provide clear executive-level reporting and assurance throughout the programme lifecycle

What We’re Looking For

Essential Experience

• Proven track record leading large-scale enterprise transformation programmes (Director level)
• Strong experience delivering:
  • Oracle or ERP-enabled solutions
  • Complex HR / Workforce / Shared Service  transformation
• Demonstrated success in:
  • Multi-supplier transition environments
  • Outsourcing and BPO delivery models
• Experience operating at Executive / Programme Director level with sophisticated clients

Highly Desirable

• Experience within:
  • UK Public Sector / Policing / Justice environments
• Strong understanding of:
  • Secure environment UK based delivery models
  • Service cost structures and commercial drivers
• Experience integrating enterprise platforms with SaaS ecosystems

Leadership Profile

We are looking for a leader who can:

• Operate as a peer to highly experienced client stakeholders
• Bring clarity and structure to complex transformation challenges
• Combine technology delivery expertise with deep business process insight
• Provide independent thinking, constructive challenge, and credible advice
• Lead confidently across technology, operations, and commercial domains

Why This Role Matters

This is a rare opportunity to:

• Shape and deliver a transformational programme within a critical public service organisation
• Work at the cutting edge of enterprise technology, business process redesign, and outsourcing models
• Lead a programme that will have a lasting operational and societal impact

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