Courier Dispatcher- OH

Courier Dispatcher | Logistics & Client Services

Full-Time | In-Office (On-Site Required) | Worthington / Columbus, OH

This is a full-time, in-office position. Candidates must be able to work on-site at our facility for every scheduled shift — this role is not eligible for remote or hybrid work.

Schedule: 5 days a week with two consecutive days off; one weekend day is required

Shifts: AM Dispatcher Sunday–Thursday, 8:00 AM – 4:00 PM, or PM Dispatcher Tuesday–Saturday, 3:00 PM – 11:00 PM (the two shifts overlap Tuesday–Thursday)

These are general hours. This is a salaried role, and you may sometimes need to stay later to support operations.

Must have a valid drivers license

Successfully pass a background check, drug screen, and MVR

Location: Worthington / Columbus, OH (on-site)

About Rapid Medical

Rapid Medical is a tech-forward logistics partner for labs, clinics, and health systems — operating across 28 states and managing thousands of daily stops that keep healthcare running. We're building out a dedicated dispatch team at our Worthington / Columbus, OHoffice to support operations from day one.

The Role

As a Dispatcher, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the one keeping deliveries moving on schedule.

You'll manage real-time dispatch for drivers delivering medications and home-infusion supplies from a pharmacy hub to patient homes across central Ohio — assigning routes, monitoring performance, solving problems as they come up, and keeping drivers and clients aligned throughout the day.

This is a hands-on role, not just a desk job. When on-demand or STAT deliveries can't otherwise be covered, you may need to get on the road and run them yourself.

What You'll Own

Dispatch & Route Coordination

• Assign and adjust routes in real time to keep pace with high daily delivery volume
• Monitor real-time conditions — including traffic, weather, and capacity — and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
• Track performance against delivery windows and service-level targets, and escalate risk early

Client & Driver Support

• Serve as a point of contact for the client account — fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Support drivers via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Communicate professionally with patients by phone — confirming delivery windows and making not-home callbacks
• Identify and flag service issues before they become problems — you anticipate, not just react

Operational Problem Solving

• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes — you find a path forward quickly
• Document issues, resolution steps, and patterns to help us continuously improve operations

Compliance & Quality

• Audit driver documentation — chain-of-custody, temperature logs — and escalate non-compliance issues immediately
• Uphold the operational standards our clients trust us to maintain
• Handle protected health information (PHI) with care — HIPAA training will be provided and is required

Who We're Looking For

We're specifically looking for people who've dispatched in a high-volume, time-sensitive delivery environment before — you know what it feels like when the board is full and the clock is moving, and you thrive there anyway.

• 2+ years of dispatch or route coordination experience in transportation, courier, or last-mile delivery logistics — experience dispatching for Amazon DSP, UPS, FedEx, or a similar high-volume delivery operation is a strong plus
• Must be at least 21 years old
• Must hold a non-provisional, unrestricted driver’s license
• Must be authorized to work in the United States
• Must successfully pass a Drug Screening
• Must have a satisfactory motor vehicle report (multiple violations can disqualify you from the position)
• Must have good English speaking, reading, writing / communication skills
• Comfortable with high volume — you've managed a large number of routes, drivers, or stops at once and know how to keep things moving without losing accuracy
• Calm and composed under pressure — fast-moving operations with real stakes don't rattle you; they energize you
• Skilled multitasker — you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
• Professional communicator, written and verbal — you adapt your tone from a concerned client to a stressed driver without missing a beat
• Comfortable with technology — you pick up new dispatch and routing platforms quickly and use them to your advantage
• Able to work the required on-site schedule — this is an in-office role, and reliable attendance for every scheduled shift is essential
• Comfortable with professional, patient-facing phone calls — confirming delivery windows and handling not-home callbacks. This is healthcare delivery, not retail last-mile.
• Bilingual — a plus, not required
• Geographic knowledge a plus: familiarity with central Ohio — Columbus metro, the US-23/I-71 north corridor (Delaware/Marion/Mansfield), and US-33 southeast (Lancaster/Logan/Athens)

What We Offer

Compensation & Benefits

• Competitive salary
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off, sick leave

Growth & Impact

• Direct exposure to operations, technology, and a brand-new client account from day one
• Clear advancement path — we promote from within and reward ownership
• The chance to be part of something that genuinely improves how healthcare works

Ready to make an impact? We'd love to talk.

Rapid Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is contingent upon successful completion of applicable background checks and compliance with company policies.