- Location
- Derby - Wilmore Road (PTF) (UK-DH), United Kingdom
- Type
- Full-time
- Department
- Finance
- Seniority
- Mid
- Closing date
- Today
- Source
- Workday
Description
Job Description
Job Title - Customer Delivery Controller
Location - Derby
Full time / Permanent
An exciting opportunity has arisen for Customer Delivery Controller to join our team in Derby.
As a Customer Delivery Controller, you will play a crucial role in keeping the engine build line running smoothly by acting as the main interface between the shop floor and supply chain teams. You’ll proactively identify and mitigate critical parts shortages, collaborating with cross-functional colleagues to resolve delivery hazards and implement creative solutions that minimise disruption and cost. By maintaining a practical, holistic view of operations, you will safeguard customer delivery performance, support sustainable operations, and drive process improvements across the organisation.
What you will be doing:
- Champion health, safety, and wellbeing by supporting sustainable workloads, participating in safety initiatives, and maintaining compliance with mandatory training.
- Serve as the primary point of contact for engine build line teams, establishing authentic delivery requirements and prioritising urgent needs to minimise the impact of supply chain disruptions.
- Proactively investigate and resolve current and future delivery risks, using creative solutions such as alternative sourcing or requesting reviews of production dependencies to protect manufacturing flow.
- Lead or facilitate cross-functional teams to coordinate responses to delivery issues, including part repair/rework, used material transfers, and process optimisation.
- Monitor and maintain accurate information for critical parts, leveraging executive systems and visual management tools to support effective decision-making.
- Communicate clearly and promptly about shortages or hazards, ensuring all stakeholders are aware and governance processes are followed.
- Empower teams in allocation decisions, and guide planning and execution during critical delivery windows to meet customer expectations.
- Actively support cost, cash, and inventory management, including regular reviews of premium freight, inventory discipline, and escalation of exceptions.
- Participate in shop floor reviews to highlight and escalate critical shortages, contributing to a zero losses culture.
- Facilitate root cause analysis and propel business process improvements to eliminate recurring issues and enhance supply chain resilience.
- Foster a collaborative, engaging team environment, supporting peer development, succession planning, and sharing best practices across the organisation.
Position Qualifications:
- Strong influencing, problem-solving, and team collaboration skills.
- Experience in supply chain, customer-facing functions, or operational roles with a working knowledge of production planning and control.
- Familiarity with Production & Control, Quality, and Purchasing processes.
- Excellent communication and cross-functional networking abilities.
- Proven track record of delivering results under challenging circumstances.
- Broad perspective and adaptability, with exposure to diverse cultures and organisational challenges.
- Experience using SAP and Maximo systems.
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance, employee discounts and much more.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk.
This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Grade: SNBG 7-9
For further information, please contact: Victoria Markham
Recruiter: Gauri Sood