SECURITY, EMERGENCY, AND SAFETY MANGER

Description

Good Samaritan Hospital is seeking an experienced Emergency Management, Safety & Security Manager to lead hospital security operations, emergency preparedness, safety activities, and workplace violence prevention across our hospital and applicable clinic locations.

This is a hands-on leadership position responsible for directly supervising Security Officers/Guards while maintaining a safe and prepared environment for patients, employees, physicians, visitors, and the community.

The Manager will oversee day-to-day security operations, staffing and scheduling, staff training and performance, physical security, emergency preparedness, emergency drills, workplace violence prevention, safety activities, and regulatory readiness.

The position works closely with Administration, Nursing, Behavioral Health, Emergency Services, Facilities, Human Resources, Risk & Quality, and other hospital departments.

ESSENTIAL FUNCTIONS:

Security Operations

· Directly supervise, schedule, train, and evaluate Security Officers/Guards.

· Participate in recruiting, interviewing, hiring recommendations, coaching, and disciplinary processes.

· Manage daily security operations, staff assignments, post coverage, and after-hours escalation.

· Maintain Security Department policies, post orders, training requirements, and performance standards.

· Review security incident reports and ensure appropriate response, documentation, escalation, and follow-up.

· Oversee physical security systems, including CCTV, access control, badges, alarms, and panic/duress systems.

· Coordinate response to aggressive behavior, workplace violence, weapons, unauthorized access, disturbances, theft, suspicious activity, and other security incidents.

· Maintain effective working relationships with local law enforcement, fire, EMS, and other public-safety agencies.

Emergency Management

· Coordinate the hospital's Emergency Management Program and Emergency Operations Plan.

· Lead or coordinate the hospital's Hazard Vulnerability Analysis.

· Maintain Hospital Incident Command System (HICS) readiness.

· Plan, conduct, and document emergency exercises and drills.

· Develop After-Action Reports and Improvement Plans and track corrective actions to completion.

· Support hospital leadership during actual emergencies and Emergency Operations Plan activation.

· Coordinate preparedness activities with community emergency-management, public-health, healthcare, fire, EMS, and law-enforcement partners.

Workplace Violence Prevention

· Coordinate the hospital's Workplace Violence Prevention Program.

· Conduct or coordinate workplace violence hazard assessments and worksite analyses.

· Maintain required workplace violence plans, documentation, and incident logs.

· Review workplace violence incidents and identify trends and opportunities for prevention.

· Coordinate staff education regarding workplace violence prevention, security awareness, de-escalation, and emergency response.

· Recommend physical, environmental, and operational improvements based on identified security risks.

Safety & Environment of Care

· Coordinate assigned Safety and Environment of Care activities.

· Conduct hospital safety and security rounds.

· Identify unsafe conditions and security vulnerabilities and track corrective actions.

· Coordinate the hospital's annual security and safety assessment.

· Participate in Environment of Care and Safety Committee activities.

· Collaborate with Facilities and other departments regarding physical and environmental safety concerns.

Hospital & Clinic Preparedness

· Support emergency preparedness, safety, and security programs at applicable clinic and off-site locations.

· Conduct or coordinate site-specific security and emergency preparedness assessments.

· Assist clinics with emergency response procedures, drills, evacuation planning, security escalation, and employee education.

Regulatory Readiness

Maintain departmental readiness for applicable requirements and surveys involving:

· Centers for Medicare & Medicaid Services (CMS)

· California Department of Public Health (CDPH)

· Cal/OSHA and OSHA

· The Joint Commission

· Local fire, emergency-management, and public-safety authorities

Participate in regulatory surveys, mock surveys, corrective-action plans, and ongoing compliance activities within the position's assigned areas.

Note: This position collaborates closely with the Risk & Quality Director but does not have responsibility for the hospital's Risk Management, Quality Management, QAPI, claims management, or clinical quality programs.

Requirements

Education

· Associate degree in Emergency Management, Public Safety, Occupational Safety, Healthcare Administration, Business Administration, or related field required.

· Bachelor's degree in a related field preferred.

Experience

· Minimum 3 years of progressively responsible experience in healthcare security, emergency management, public safety, occupational safety, law enforcement, military security, emergency services, or a related field.

· Previous supervisory, leadership, or program-management experience required.

· Hospital or healthcare experience strongly preferred.

· Experience in behavioral health or psychiatric healthcare security is highly desirable.

· Experience with TJC, CMS, CDPH, Cal/OSHA, and/or Joint Commission requirements preferred.

Required/Preferred Training

Candidates should possess or be able to complete within the timeframe established by Good Samaritan Hospital:

· FEMA IS-100

· FEMA IS-200

· FEMA IS-700

· FEMA IS-800

· HICS/Incident Command training

· Workplace violence prevention and de-escalation training

Preferred professional certifications include CHPA, CHEP, CPP, or other recognized healthcare security, emergency-management, or safety credentials.

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Knowledge & Skills

The successful candidate should demonstrate:

· Strong leadership and employee-supervision skills

· Knowledge of healthcare security and emergency preparedness

· Knowledge of workplace violence prevention

· Strong crisis-management and decision-making skills

· Security incident investigation and documentation skills

· Knowledge of CCTV, access control, alarms, and physical security systems

· Strong conflict-management and de-escalation skills

· Effective written and verbal communication

· Regulatory survey-readiness experience

· Ability to analyze incidents and identify trends

· Ability to develop and deliver staff education

· Ability to work effectively with clinical teams and behavioral health populations

· Ability to remain calm and lead effectively during emergencies

PHYSICAL DEMANDS:

This is a primarily business-hours leadership position requiring flexibility to respond to significant security incidents, emergencies, drills, and operational needs outside normal working hours.

The position requires regular walking throughout hospital and clinic environments, inspection of patient-care and public areas, participation in emergency exercises, and the ability to respond promptly to security and emergency situations.