Client Onboarding Coordinator

Job Description:

Job Title: Client Onboarding Coordinator

Location: Springfield, Missouri

Department: Client Access

Employment Type: Full-time

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

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Join a Nationally Recognized Top Workplace

Centerstone is a nationally recognized behavioral health organization and has been named a Top Workplace. This recognition is based entirely on confidential employee feedback and reflects the workplace culture, engagement, & employee experience.

Learn more: https://topworkplaces.com/company/Centerstone/

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Job Summary:

Help create a welcoming, seamless start for individuals seeking services as a Client Onboarding Coordinator. In this role, you will guide new clients through the initial access process by completing screenings, coordinating assessments, gathering required documentation, verifying insurance, and providing essential first-visit information. Join a compassionate, collaborative team dedicated to connecting clients with the care they need.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Health, Dental, Life, & Much More - Scroll down to bottom of this post to for more info.

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Key Responsibilities:

• Guide first-time clients and referring providers through the initial service-request process.
• Conduct client screenings and schedule initial comprehensive assessments.
• Coordinate all required access tasks to support a smooth and prepared first visit.
• Obtain client signatures, photographs, and applicable documentation.
• Verify insurance information accurately and efficiently.
• Send welcome emails with relevant details and instructions for each client’s first visit.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or equivalent required.
• Experience in medical customer service and medical appointment coordination required.

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Additional Qualifications:

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Make a Meaningful First Impression

Apply today to help clients feel informed, supported, and welcomed as they take their first steps toward receiving care.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.