Cafe Assistant Manager

Description

About the Position:

We are seeking an experienced, hands-on Café Assistant Manager to help lead the day-to-day operations of our café in Falls Village, CT. Working closely with the General Manager and Head Chef, the Café Assistant Manager helps create a welcoming, organized, and service-focused environment for our guests while supporting and developing the front-of-house team.

This position provides supervision, training, and guidance to service staff, including lead servers, servers, bus persons, baristas, and hosts. The Café Assistant Manager will also assist with scheduling, cash and credit transactions, daily closeouts, timekeeping, inventory, and the opening and closing of the facility.

Because our café operates within a treatment environment, this role also works closely with Extended Care clients and plays an important part in maintaining a respectful, professional, and supportive atmosphere.

Schedule:

Wednesday through Sunday, with a mix of the following shifts:

• 6:30 AM – 2:30 PM
• 8:00 AM – 4:00 PM

Your Role:

As Café Assistant Manager, you will:

• Oversee daily front-of-house operations and help ensure exceptional service, cleanliness, and organization.
• Supervise, train, coach, and support front-of-house staff, including lead servers, servers, bus persons, baristas, and hosts.
• Assist with front-of-house scheduling based on business needs and forecasted revenue.
• Help coordinate coverage for callouts and step in to support operations when necessary.
• Set quarterly goals with employees and provide ongoing feedback and coaching.
• Ensure staff remain current with required Relias training and complete your own required training on time.
• Train staff on service standards, sanitation practices, and safety procedures.
• Assign duties, responsibilities, and workstations based on operational needs.
• Observe employee performance and work procedures to maintain high standards of quality and service.
• Ensure employees follow company dress code, smoking, safety, and workplace policies.
• Maintain high standards of cleanliness throughout the front-of-house, kitchen, and dining areas.
• Inspect supplies, equipment, and work areas to ensure efficient operations and compliance with established standards.
• Manage inventory and ordering of beverages, takeout supplies, smallwares, and other front-of-house products.
• Identify and report supply or equipment shortages as needed.
• Assist with cash handling, deposit preparation, and end-of-day cash reconciliation.
• Process customer payments and assist with other point-of-sale responsibilities as needed.
• Greet and seat guests, present menus, answer questions, and communicate menu offerings and specials.
• Respond professionally to customer concerns and work to resolve service-related issues.
• Provide new Extended Care clients with an introduction to café systems, expectations, policies, and procedures.
• Identify opportunities to improve service, efficiency, safety, and employee performance.
• Monitor operational concerns, including waste, loss, and inventory discrepancies, and work with management to develop appropriate solutions.
• Partner with the General Manager, Head Chef, and other team members to coordinate café operations and service needs.
• Support initiatives designed to increase revenue and enhance the overall guest experience.
• Assist with closing procedures and ensure designated areas of the facility are properly secured.

Qualifications:

• Previous management or supervisory experience required
• Previous restaurant or food service experience required
• Previous server experience required
• Strong customer service and communication skills
• Ability to coach, train, and provide direction to employees
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Comfortable handling cash, completing daily closeouts, and supporting basic administrative responsibilities
• ServSafe certification preferred

Compensation:

The base rate of pay for this position is $25.00 to $27.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.