Customer Service Representative (Rx)

What Customer Operations Support>contributes to Cardinal Health

Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities:

• Confer with customers by telephone to provide information about products and take orders.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Backorders and emergency orders management.  
• Coordinate orders delivery dates.
• Review and confirm order status and delivery.
• Validate that prices are in compliance with our best pricing practices.
• Respond to customer problems or complaints.
• Manage weekly reports of open and delivered orders.  
• Provide order status to clients.
• Consolidate orders.

Qualifications:

• A minimum of an Associate Degree in Pharmacy Technician is preferred.
• A minimum of 2 years’ experience is required; an equivalent combination of education and work experience will be considered.
• Prior computer experience using Microsoft Office Excel (intermediate level) is required.
• Experience in logistics is preferred.
• Fully Bilingual English and Spanish verbal and written is preferred.
• Must have prior experience generating reports.
• Excellent written and oral communication skills.  
• Availability: Work shift: Monday to Friday 10:00am-7:00pm

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
• In-depth knowledge in technical or specialty area.
• Applies advanced skills to resolve complex problems independently.
• May modify process to resolve situations.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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