Program Management Lead – HR Assist / Workday

Team/Role Overview:

As Vice President, Program Management Lead for HR Assist and Workday, you will shape the strategy and roadmap for Citi's proprietary, global HR AI solutions, using data-driven insights and analytical rigor to guide product direction and measure program impact. You will combine deep knowledge of data analytics and AI with program management expertise to drive the evolution of HR's internal platforms. This role sits at the center of HR, data, and technology, giving you the opportunity to translate complex business needs into measurable outcomes that shape the future of HR at Citi.

What you'll do:

• Support the strategic direction and long-term roadmap of the HR Assist program, including its sustainability and scalability.

• Define and execute the product roadmap for a global HR AI solution, prioritising features based on data and business impact.

• Analyse large datasets to extract actionable insights that inform product development and program strategy.

• Build data visualisations and reporting that communicate program performance and adoption metrics to stakeholders.
• Manage the end-to-end delivery of complex projects, from planning through implementation and optimisation.

• Drive the establishment of a cross-HR program structure around HR Assist, building a strong foundation for long-term sustainability.

• Manage scalability initiatives, including the discipline interaction, automated content updates, and document strategy.

• Track and report on adoption metrics, using data to drive continuous improvement of the program and its tools.

• Build and manage relationships with key stakeholders, business heads, and third-party solution providers.

• Monitor industry trends and emerging AI technologies to inform strategic decisions and the long-term product vision.

• Identify risks that impact program delivery and ensure mitigation strategies are developed and executed when necessary.

• Communicate program status, risks, and performance metrics to senior management and stakeholders on a timely basis.

• Develop and deliver change management plans that drive adoption of new AI tools and processes among employees and managers.

What we'll need from you:

• Experience in analytics, program management, HR, or technology domains.

• Proficiency in data analysis and visualisation to interpret large datasets and generate actionable insights.

• Working knowledge of program management methodologies, including Agile and Scrum, applied to global rollouts.

• Ability to translate complex business needs into clear technical requirements.

• Strong negotiation skills, with experience engaging both internal and external stakeholders, including third-party providers.

• Outstanding written and verbal communication skills, with the ability to deliver clear messages to both technical teams and senior executives.

• Strong critical thinking, problem-solving, and analytical skills to assess complex, high-impact program decisions.

• Demonstrated commitment to quality and attention to detail.

• Bachelor's degree or equivalent experience; a Master's degree is a plus.

What we can offer you:

You will join a team that gives you ownership over a strategic AI program and the data-driven influence to shape how HR technology evolves across Citi.

• Lead a strategic AI program with visibility across senior HR and technology leadership.

• Work in a hybrid arrangement with 3 days in the office and 2 days working remotely.

• Access ongoing learning and development opportunities in AI, analytics, and program leadership.

• Collaborate with global teams across HR, data, and technology functions.

• Benefit from financial wellbeing programs and family support resources.

• Build long-term career value through exposure to Citi's HR AI strategy and roadmap.

Lead the data-driven strategy behind Citi's HR AI platform and shape how technology transforms the HR experience.

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## Job Family Group:

Project and Program Management

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## Job Family:

Program Management

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## Time Type:

Full time

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## Primary Location Full Time Salary Range:

€85,600.00 - €128,400.00

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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