Senior Officer - Revenue Assurance

noqodi moves money for government entities, corporates, merchants and wallet holders every day. This role makes sure every dirham is accounted for: that each transaction is reconciled, each payout is correct and actually received, and every fee noqodi is owed is billed and collected, with any revenue leakage detected early and stopped.

The Senior Officer runs the daily reconciliation and payout controls, sets up the accounting for new products before they launch, and automates the team's manual processes so the controls keep pace as volumes grow.

1. Transaction reconciliation

•     Run the daily transaction-level reconciliation: credits to merchant and entity wallets against the noqodi end-of-day (EOD) file, built from acquirer PJR files for POS transactions and from the noqodi payment gateway for online transactions.

•     Reconcile across all channels and partners, including acquirers, banks, exchange houses and billers, and match wallet top-ups and virtual IBAN credits to the correct wallets.

•     Run multi-way reconciliations where a client needs one, for example matching the EOD file and wallet credits against the client's own service or transaction data.

•     Investigate and clear breaks, unmatched items and suspense balances within agreed timelines, and escalate anything unresolved.

2. Payouts and settlement

•     Before each payout, check that the total merchant or entity balance (credits less debits) matches the payout amount calculated by the system.

•     After each payout is triggered, confirm that the funds were actually received in the beneficiary's account, and follow up any failed or returned payouts.

•     Check that refunds, reversals, chargebacks and payments made to third parties on a client's behalf are correctly netted off against the next settlement.

•     Make sure settlements to multiple beneficiaries are split and paid according to each client's agreement.

3. Revenue assurance

•     Check that the fees and MDR charged on every transaction match the pricing agreed in each client contract.

•     Check acquirer, scheme and partner invoices against agreed rates and actual volumes before they are paid.

•     Reconcile client funds held in wallets against noqodi's bank balances, in line with Central Bank of the UAE stored value requirements.

•     Produce monthly revenue assurance reports showing revenue, cost and margin by client and product, and the amounts recovered.

4. Revenue leakage detection

•     Build and run regular checks that find revenue leakage early, rather than after month-end: expected fee against fee actually charged for every transaction, client and channel.

•     Audit the pricing set up in the system against signed contracts, including new clients, price changes and expired promotional rates.

•     Flag warning signs such as transactions charged at zero or below cost, sudden drops in a client's take rate, clients with volume but no billing, and partner revenue shares not received.

•     Find duplicate payments, payouts or refunds made in error, and unbilled services.

•     Investigate each leak to its root cause, recover the amount where possible, and fix the process or system setting so it does not happen again.

•     Keep a leakage log of what was found, recovered and fixed, and report it every month.

5. Accounting plans for new products

•     For each new product or client launch, design the accounting plan before go-live: the flow of funds, ledger and wallet accounts, general ledger mapping, fee treatment, and the reconciliation and settlement process.

•     Work with Product, Finance and IT so the platform posts transactions correctly from day one.

•     Take part in user acceptance testing to confirm the accounting entries, fees and reports are correct.

•     Write the procedures and controls for each new flow and keep them up to date.

6. Automation and process improvement

•     Map the team's manual reconciliation and payout processes and identify which can be automated.

•     Work with IT and Data to automate matching, exception reporting, payout checks and leakage detection rules, and build dashboards that track breaks, ageing, leakage and recoveries.

•     Strengthen controls such as maker-checker reviews, approvals and audit trails, and cut the time it takes to close each day.

7. Controls, audit and reporting

•     Keep reconciliation records and evidence ready for internal audit, external audit and Central Bank reviews.

•     Support month-end close with Finance, including accruals, revenue recognition and balance sheet reconciliations.

•     Report key reconciliation, payout and revenue assurance results to the Director – Commercials every month.