Patient Success Specialist

Are You Someone Who Takes Initiative and Gets Things Done?

Full-Time | In-Person | Optimal Health

Some people wait to be told what needs to be done. Others recognize what needs attention, take ownership, and make it happen.

We're looking for the second person.

Optimal Health is a growing chiropractic and physical therapy practice seeking an outgoing, organized, and motivated individual to play an important role in our patient experience.

We're looking for someone who is:

• Naturally personable and great with people.

• Extremely organized and detail-oriented.

• Confident communicating over the phone.

• Comfortable with sales and helping people make decisions.

• Motivated by goals, accountability, and results.

• Proactive, dependable, and willing to take ownership.

• Interested in learning and growing into additional responsibilities.

If you're looking for a job where you sit behind a desk, answer a few phones, and wait for the day to end, this probably isn't for you.

But if you enjoy staying busy, connecting with people, and making things happen, keep reading.

The Role: Owning the Patient Experience

Our doctors and physical therapists develop excellent treatment plans, but those plans only work when patients understand their recommendations, stay scheduled, and follow through with their care.

Your job is to help make that happen.

You'll serve as an important connection between our patients, providers, clinical team, and front office. You'll stay on top of patients who need calls, appointments, follow-ups, or additional support.

You'll recognize when someone cancels, stops attending, has questions, or hasn't followed through. Rather than waiting for someone else to address the situation, you'll take the initiative to find a solution.

What You'll Be Responsible For:

There will be administrative work, phone calls, and scheduling, but those are only tools of the position.

The bigger responsibility is making sure patients feel supported, understand their care, and stay engaged throughout their experience.

Who We're Looking For

Your personality and work ethic matter just as much as your resume.

You're great with people. You enjoy meeting new people, starting conversations, remembering names, and making others feel comfortable.

You're confident on the phone. You don't avoid conversations or rely on text messages. You're comfortable reaching out to new people and consistently following up.

You understand sales. We're not looking for pushy sales tactics. We want someone who listens, asks thoughtful questions, communicates value, and confidently helps people make decisions.

You're highly organized. If you tell someone you'll call Tuesday, you call Tuesday. You keep track of responsibilities and don't need constant reminders.

You're motivated by results. You enjoy working toward goals, measuring progress, and being held accountable. You see feedback as an opportunity to improve.

You take ownership. When something becomes your responsibility, you see it through. You don't just report what you attempted; you understand the situation, communicate what happened, and identify the next step.

We're building detailed training systems for patient communication, follow-up, sales, and treatment plan retention. We'll teach you our processes, but we expect you to be coachable, engaged, and willing to continuously improve.

No Healthcare Experience? No Problem!

We're open to candidates from a variety of professional backgrounds.

We can teach you about chiropractic, physical therapy, our services, and how patients move through their care. What's harder to teach is confidence, initiative, curiosity, organization, and the ability to connect with people.

You might come from:

• Sales or business development

• Hospitality or customer service

• Fitness, sports, or wellness

• Recruiting or account management

• Retail

• Healthcare

• Athletics or leadership

Recent college graduates are absolutely encouraged to apply!

If you're early in your career but motivated, organized, personable, and eager to learn, we'd love to hear from you.

Why Optimal Health?

We're not building an average healthcare office.

Optimal Health brings chiropractic, physical therapy, rehabilitation, and additional treatment options together under one roof. Our providers work as a team to help patients move better, feel better, and stay active.

We're busy, growing, and continuously improving our team and systems.

This position offers the opportunity to:

• Work directly with doctors, therapists, clinical staff, and leadership.

• Take ownership of an important part of the patient experience.

• Develop skills in healthcare, communication, sales, and operations.

• Contribute ideas and help improve how the practice functions.

• Grow into additional responsibilities as the practice expands.

You won't simply be another employee sitting at the front desk. You'll become an important part of how our practice operates and grows.

Schedule & Compensation

Schedule Expectations:

Our patient hours include early mornings and evenings, so some flexibility is required.

Certain shifts may extend until approximately 6:00–7:00 PM, but you will not work late every night. Expect a combination of earlier and later shifts based on patient volume and team coverage.

We believe strong performance should create greater opportunities for growth and additional compensation.

Think You're the Right Person?

We don't want another generic resume from someone applying to 50 different jobs.

We want to see how you think, communicate, and approach new challenges.

That's why we're including a short application exercise.

The Optimal Health Challenge

1. Send Us Your Resume

Submit your current resume outlining your education, experience, and relevant skills.

2. Spend 10 Minutes Learning About Us

Visit www.optimalhealth.fit and choose one treatment, technique, or service we offer that you weren't previously familiar with.

In 150 words or less, tell us:

• What is it?

• How would you explain it in simple language to a patient who was nervous or confused?

• Why did you choose that particular service?

Don't copy our website. We want to see how YOU communicate and explain new information.

3. Prove You Read Everything

At the very bottom of your application, include this exact sentence:

"I read the whole thing."

If it's missing, your application won't move forward.

One Last Thing...

After reading this job description, did you find yourself thinking:

"I'd crush this."

Good. That's the kind of person we want to meet.

Complete the challenge and send your resume and responses to:

[email protected]

If we think you could be a great fit, we'll reach out to discuss next steps.

We're looking forward to hearing from you!