Client Care Specialist

Build meaningful relationships.  Support patients and your team.  Grow with NJDPT.

At New Jersey Doctors of Physical Therapy our patient-centered approach begins with the first conversation.

As a Client Care Specialist you will create a welcoming experience, build rapport with patients, and support the daily coordination of care alongside our experienced Clinical Team and Client Care Managers.We are seeking a motivated, personable individual who listens attentively, communicates openly, and takes pride in staying organized.

The Role:

• Patient Champion: Welcome patients, build genuine relationships, and earn their trust through empathy and supportive communication.
• Efficient Administration: Manage patient schedules, maintain accurate records, and support your team with billing, insurance verifications, and authorizations.
• Communication: Engage in effective phone and in-person conversations with strong verbal and non-verbal skills.
• Problem-Solving: Answer patient questions and collaborate with the team to provide clear solutions.
• Celebrate Patient Success: Support the patient experience from intake to discharge and celebrate each patient’s progress.

What You Bring

• An ability to build rapport with people of all ages.
• A natural approach to open, transparent communication.
• A professional, dependable, and organized work style.
• Attention to detail and the ability to manage competing priorities.
• A willingness to learn, receive feedback, and contribute as part of a team.
• Comfort using technology and learning new systems.

Schedule & Locations

This is a flexible full-time position offering 35–40 hours per week, Monday–Friday, primarily at our Wayne location, with opportunities across our Montville, Paramus, Riverdale, and Wayne locations based on organizational needs.

We also encourage candidates seeking part-time opportunities seeking flexible hours to apply. Specific schedules, days, and hours will be discussed during the interview process.

Hourly Rate of Pay

Commensurate with experience.

Your Opportunity to Grow

Develop your experience in healthcare administration while working alongside an experienced team. As your skills and organizational needs evolve, opportunities may include additional hours, expanded responsibilities, and continued growth within NJDPT.