Service Manager

About Us

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services.

Job Summary

DeBra-Kuempel is seeking to fill a Service Manager position.  This individual will lead a team of Service Technicians by providing assistance, guidance, and training, managing and monitoring the performance of service and repair projects within the Account Team.  This individual will oversee service and repair operations for assigned customer accounts by providing technical leadership, coordinating resources, supporting technicians, and developing customer estimates.  

Essential Duties & Responsibilities

• Manage and monitor the performance of service and repair projects within the assigned customer accounts. 

• Provide technical assistance to the Service Coordinator to ensure the most effective and efficient distribution of manpower. 

• Assist the Account Manager in defining the technical requirements for proper equipment service and repair, and the management of new and existing accounts. 

• Provide assistance, guidance, and training to Service Technicians, interdepartmental personnel (Dispatch Coordinators and Service Coordinators) in performing their respective assignments. 

• Cooperate in the management/maintenance of good customer and employee relations, accurate documentation, and employee performance and staffing decisions. 

• Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President. 

• Provide customer repair/replacement estimates in a timely professional manner.  

• Be responsible for refrigerant inventory of technician’s refrigerant usage.  

Qualifications

• High school diploma or equivalent is required. 

• A minimum of seven (7) years’ experience in HVAC and Refrigeration. 

• EPA refrigeration certification (Universal) is required. 

• Strong written and verbal communication skills are required. 

• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style. 

• The ideal candidate will satisfactorily complete an industry aptitude test. 

• Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations. 

• Building strong Customer and Employee relations is a cornerstone of success in this role. 

• Must demonstrate excellent proficiency in Microsoft Office applications (i.e. Outlook, Word, Excel, etc.) 

• The ideal candidate must demonstrate a willingness to learn other software applications, as required. 

 

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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

  

While performing the duties of this job, the employee may be required to commute to field locations.  The employee must have the ability to navigate around job site locations. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed. 

  

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the field work environment is usually moderate to loud. 

Benefits

DeBra-Kuempel offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement, an employee assistance program, company discounts, and more.  Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible to participate in our voluntary supplemental union benefits program. 

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.