Bilingual Property Coordinator

Important Notes

⚠  This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

⚠  Submitted resumes must be in English to be considered.

About Landing:
Landing is a nationwide hospitality platform where fully furnished apartments meet hotel quality and consistency. Guests book from thousands of apartments in hundreds of US cities, for a week or a year, all backed by 24/7 local support. Behind every stay is a team making sure each home is ready the moment a guest walks in. That’s where you come in.

About the Role:
As a Bilingual Property Coordinator, you’ll run the guest experience for one US city from our office in Polanco. You’ll make sure every home is ready before a guest moves in, handle escalations until they’re solved, and keep things moving with the hosts (the gig workers who clean and shop for our homes), vendors, and property partners (the apartment buildings we work with) in your market. When another team or a vendor owns the fix, you follow up until it’s done.

This isn’t a remote role, and it isn’t a call center role. You’ll work in English every day with teams across the US and report to a Hub Head (the leader over a group of US markets). It’s a great place to learn how a hospitality operation really runs, and to grow with us!

What You’ll Do:

• Check that every home in your market meets move-in standards before a guest arrives, and follow up on anything that isn’t ready
• Handle guest escalations from start to finish, working with hosts, vendors, and teammates until they’re solved
• Call and message US hosts, vendors, and property partners to schedule cleanings, repairs, and inspections
• Work through support tickets and maintenance requests and keep them moving
• Watch guest feedback and scores like NPS, CSAT, cleaning quality, and check-in, and fix what’s pulling them down
• Work closely with our Member Support team (the team that helps guests 24/7) on issues in your market

What You Bring:

• Fluent English (B2 to C1). Your resume and application must be in English, and we can’t consider ones submitted in other languages
• Experience handling customer complaints or escalations and seeing them through until they’re solved
• Experience working with outside vendors or service providers, like cleaning, maintenance, or contractors
• Strong follow through. You keep track of what you’re waiting on and chase it until it’s done
• Clear, friendly communication on calls and in writing
• Strong organization and attention to detail
• Experience in hospitality, property management, or short term rentals is a plus

Where and When:

• Full time in our Polanco office in Mexico City. This role is not remote or hybrid
• Monday to Friday, 8:00 AM to 5:00 PM in your market’s local time

Compensation & Benefits:

• Salary: $19,000 MXN gross per month
• Bonus: Monthly performance bonus
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days)
• Paid time off: 40 hours per year (available after 30 days)
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision
• Parking: Onsite parking for bikes, motorcycles, and cars
• Travel perk: $750 USD every year in Landing Stays
• Growth: Room to grow with us!