- Location
- Raymond, Georgia, United States · published
- Type
- Full-time
- Source
- Workable
Description
Job Title: Home Solutions Advisor
Position Type: Full-Time
Compensation: Salary + Commission
Schedule: Monday through Friday, with evenings and Saturdays as business needs require
Position Summary
The Home Solutions Advisor (HSA) is responsible for driving profitable residential HVAC replacement sales while delivering an exceptional customer experience. This position serves as a trusted advisor, helping homeowners understand their comfort needs, evaluate available solutions, and make informed decisions about their home's heating, cooling, and indoor air quality systems.
The HSA is accountable for achieving individual sales goals, maintaining strong closing ratios, maximizing average sale opportunities, and ensuring all sold projects meet Progressive's standards for quality, accuracy, and profitability.
This position requires a balance of consultative selling, technical knowledge, relationship building, and personal accountability. The HSA is expected to represent Progressive's values, follow established sales processes, and work collaboratively with the service and installation departments to deliver on commitments made to customers.
Key Responsibilities
Sales Performance & Revenue Generation
- Meet or exceed established monthly, quarterly, and annual sales revenue goals.
- Maintain closing ratios, average tickets, and gross profit margins consistent with company expectations.
- Conduct thorough in-home consultations to identify homeowner comfort concerns, equipment needs, and opportunities for improvement.
- Present multiple system options based on customer needs, equipment performance, efficiency, and budget.
- Educate homeowners on available financing options, warranties, maintenance agreements, and system benefits.
- Follow established pricing guidelines and obtain authorization for any discounts or deviations.
- Consistently follow up on unsold estimates using the company's established follow-up process.
- Develop self-generated sales opportunities through referrals, existing customer relationships, and community engagement.
- Recommend appropriate indoor air quality, ductwork, comfort, and system performance improvements.
Customer Experience & Consultative Sales
- Deliver a professional, educational, and pressure-free sales experience.
- Build trust by actively listening to customer concerns and recommending solutions that address their specific needs.
- Clearly communicate the value of Progressive's products, installation standards, warranties, and ongoing service.
- Arrive on time and fully prepared for all scheduled appointments.
- Maintain professional appearance, communication, and conduct consistent with company standards.
- Set accurate expectations regarding installation scope, scheduling, project timelines, and customer responsibilities.
- Address customer questions and concerns promptly and professionally.
- Maintain communication with customers throughout the sales process and assist in resolving issues related to commitments made during the consultation.
- Represent Progressive's commitment to honesty, integrity, and exceptional service.
Technical Evaluation & System Design
- Perform thorough evaluations of existing