Engineer- Service

Business Overview:

Chubb is the leading provider of fire and security services and a part of the APi Group Corporation, a global, market-leading business service provider of safety and specialty services. Operating in 17 countries and home to 13,000 employees, Chubb delights over 1 million customers annually. One of the best-known global safety and security providers, Chubb draws on more than 200 years of experience to provide branch-based, end-to-end, high-quality, reliable fire safety and security solutions from design and installation to monitoring and ongoing maintenance. The business unit is Chubb Integrated Security Systems LLC, a subsidiary of APi Global Corporation, and internally referenced as “Chubb Middle East”.

Chubb ME provides solutions, which include design, supply, installation, commissioning, and maintenance of Building solutions such as Security systems, Fire detection and alarms, access control, etc. The company has a worldwide presence, and the ME head office is in Dubai, United Arab Emirates.

At Chubb, we believe that our people make a difference and invite you to apply to this exciting and rewarding opportunity.

Position:          Engineer, Service

Location:        United Arab Emirates

Function:      Service

Qualification

• Years of Exp: 5+ Years

• Education: BE / B.Tech / B.Sc/ Diploma. [Mechanical]

• Desirable Skills: Experience in ELV Systems (Security Systems, Building Automation Systems, Fire Alarm Systems), Mid-scale Projects, Service Management

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Job Responsibilities:

·     Providing Field service expertise, Service Execution, and building relationships with customers.

·     Managing customer expectations and delivery of Service retrofit Projects with Chubb standards.

·     Ensure the service quality, site safety, ethics & statutory compliance as per Chubb ME requirements.

·     Attending day-to-day service calls provided through our work management.

·      Coordinate for on-site material receipt, inspection, and certification of invoices with the customer and suppliers.

·     Monitor and track the daily work progress and timely escalate the internal and external Service retrofit project dependencies.

·     Keep all stakeholders updated on the progress & dependencies.

·     Prepare & circulate reports in regular intervals (daily/weekly), track the Service retrofit status towards schedule completion.

·     Handle daily troubleshooting and follow up on all open technical issues till the problems are resolved.

·     Coordinate for system testing, demo & training customers on the completed system for effective operation & maintenance.

·     Attain customer satisfaction/feedback 3 times during the Service Calls & service retrofit project implementation.

Technical, soft skills required

·       Practical knowledge on Security Systems, BMS /IBMS & Fire Alarm System.

·       Security, ELV, Fire, HVAC, Electrical & Mechanical systems basic

·       Service & Troubleshooting techniques.

·       MS Excel & Power point

·       Customer-facing & internal team communication skills

·       Good verbal & non-verbal communication skills, effective coordination with internal resources and third-party vendors for flawless execution of the project

·       Ability to work independently and work on a shifting schedule

·       Must have a valid UAE driving license.

·       SIRA & ADMCC License is an advantage.

·       Technical Certifications with major brands are an advantage.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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