Clinical Assistant – Foundation Health

Job Summary

The Clinical Assistant is an integral member of the Foundation Health team, providing clinical and administrative support to physicians and other healthcare professionals to ensure the efficient day-to-day operation of the clinic.

Working within the scope of their training, qualifications, and applicable Ontario healthcare regulations, the Clinical Assistant supports patient care by preparing patients for appointments, assisting physicians with examinations and procedures, performing routine clinical tasks, and maintaining accurate patient documentation.

This role requires a compassionate, organized, and detail-oriented individual who is comfortable working in a fast-paced, multidisciplinary medical environment. The successful candidate will demonstrate strong communication skills, professionalism, initiative, and a commitment to providing an excellent patient experience.

Key Responsibilities

Clinical Duties:

• Prepare patients for examinations by obtaining vital signs, medical histories, height, and weight.
• Assist physicians during patient examinations and minor medical procedures.
• Collect, label, and prepare specimens for laboratory testing.
• Perform clinical tasks, including injections, immunizations, and medication administration, where appropriately trained and authorized.
• Prepare, clean, and sanitize examination rooms between patients.
• Monitor and maintain clinical supplies and notify management when inventory needs replenishing.
• Accurately document patient information, clinical observations, and interactions in the Electronic Medical Record (EMR).
• Support physicians with patient follow-ups, referrals, and coordination of care.
• Ensure clinical areas remain organized, clean, and compliant with infection prevention and control protocols.

Administrative & Patient Support Duties:

• Assist with patient check-in and preparation for appointments.
• Schedule appointments and coordinate physician calendars as required.
• Answer telephone calls and respond to patient inquiries in a professional and timely manner.
• Maintain accurate and up-to-date patient records within the EMR.
• Facilitate communication between patients, physicians, and other healthcare professionals.
• Support patient referrals, laboratory requisitions, and diagnostic testing coordination.
• Promote Foundation Health's Allied Health and other clinic services to patients where appropriate.
• Assist with billing, payment processing, and insurance-related documentation as required.
• Support the overall daily operations of the clinic and assist with additional administrative duties as needed.

Qualifications

Education & Certification:

• Completion of a recognized Clinical Assistant, Medical Office Assistant, or Medical Administration program.
• Current CPR and First Aid certification.
• Additional clinical training or certifications are considered an asset.

Experience:

• 1–2 years of experience working in a medical clinic or healthcare setting preferred.
• Experience using electronic medical record systems (TELUS CHR experience is an asset).
• Experience supporting physicians in a multidisciplinary clinic environment is considered an asset.

Skills & Competencies:

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, compassionate, and patient-focused approach.
• Ability to work independently while contributing effectively to a team.
• Strong computer skills and ability to learn new systems and technologies.
• Understanding of patient confidentiality and privacy requirements under Ontario's PHIPA legislation.
• Reliable, adaptable, and proactive with a willingness to take initiative.

Additional Requirements

• Ability to work flexible hours, including evenings and weekends, as required by clinic operations.
• Ability to maintain professionalism and confidentiality at all times.
• Commitment to Foundation Health's standards of patient care, teamwork, and operational excellence.