Senior Specialist, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Operations

1. Overview

The Senior Specialist, Product Operations will join the team of specialists who plays a vital role in the implementation and supporting of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will be responsible for all aspects of XBS configurations post the technical integration till the commercial launch and supports several types of expansion programs of the Originating Institutions subsequently. This role also project manage the configuration tasks by other internal teams in order to seamlessly complete all end to end configurations , lead various other related projects like Testing, Migrations and special projects.


2. Role

The Job role is to spearhead the configurational projects from the regions for the Mastercard Cross-Border business , manage key stakeholders and support test sessions for new and existing customers. This role also plays as subject matter expert on XBS Bank platform capabilities and limitations and bridge the gap between various stakeholders and Regional teams. The Key responsibilities of the role includes the following :
Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA. Attention to details is a critical attribute of the individual to ensure error free process.
Effectively collaborate with wider cross functional teams that supports cross border business in order to achieve the overall implementation expectation.
Effective tracking of OI onboarding pipelines and regular follow ups for the pending details or confirmations from Sales teams /OIs for successfully completing the configuration
Proactively highlight the anomalies if any with the configuration data provided and diligently follow up to obtain all the desired details for the onboarding.
Provide support for all the user acceptance testing related to any new functionality that are directly or indirectly linked to the Configuration.
Activate new corridors, additional products/channels, pricing changes, new branch additions , demographic changes etc for the existing OIs.
Collaborate with key stakeholders such as the regional product delivery, Customer Implementation and product management teams on the configuration related requirements.
Maintain record keeping of all the configuration requests for addressing any future queries .
Collaborate and support other teams such as Customer Support teams in providing required details from the systems pertaining to an OI in order to resolve an issue raised by the OI.
Provide different metrics time to time required by product management teams relating to the OI portfolio, Pipelines etc. Contribute to the continuous process improvements for providing better service experience to internal and external customer through the process improvements.
Undertake any other specific projects assigned by the line manager and support other miscellaneous activities endorsed by line manager

3. All about You/Experience
• Bachelor or Master Degree in Information Technology with minimum of 4 years experience in the financial services Industry and prior experience in Cross-Border payments is strongly preferred
• Self-starter and quick learner with ability to work independently
• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios
• Ability to work with ambiguity and manage complex Implementation projects; successfully manage multiple responsibilities and tasks
• Willingness to dive deep and learn about our technology, system structure, and rules
• Strong analytical and problem-solving skills
• Strong data and financial analysis skills and experience
• Superior communications and interpersonal skills
• Strong project management skills – strong organization and task management is expected
• Strong collaborator, ability to work cross-functionally
• Willingness to be flexible to work in different shifts and if required re-locate to a different Mastercard location .

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.