Software Support Engineer

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

At the heart of bp's technological endeavours is the Technology organization. We are the driving force behind the technology that fuels bp's operations, from upstream energy production to downstream delivery to our esteemed customers. Our diverse teams cater to a broad spectrum of interests, encompassing everything from infrastructure and backend services to customer-centric web and native applications. With a keen emphasis on agility, we champion using native AWS and Azure services as our infrastructure foundation, including serverless architectures. Our ethos is not just about using the best tech for the task but also cultivating an environment where our software and platform engineers thrive, learn, and continuously evolve.

Responsibilities

As a Software Operations Engineer, you are primarily responsible for our application ecosystem's stability, integrity, and day-to-day operations. You'll work closely with the software engineers and site reliability engineers to ensure existing systems function as intended, identify potential operational challenges, and make necessary code adjustments for optimization and efficiency. Occupying this role means being at the heart of our operations, ensuring that business applications remain functional, efficient, and user-centric. While the focus isn't on new feature development, the operational integrity of the application is paramount, requiring a dedicated and skilled individual to oversee this aspect.

• Application Maintenance: Oversee the daily operations of digital products and applications, ensuring smooth and uninterrupted service for users
• Bug Identification & Resolution: Promptly address operational issues, diagnosing and resolving bugs to maintain system integrity.
• Code Adjustments: Implement minor code changes to optimize product performance while liaising with the development team for more complex adjustments.
• Performance Monitoring: Continuously monitor digital product performance, ensuring that systems meet established benchmarks and performance criteria.
• Collaboration: Work in conjunction with Software Engineers, Platform Development, and Site Reliability teams, ensuring that operational standards are met and optimized.
• Documentation: Maintain comprehensive documentation of operational activities, challenges, and resolutions.

Technical Skills we need from you

Education and Professional Experience

• Bachelor's degree in Computer Science, Engineering, Computer Information Systems, or equivalent work experience
• At least two years of professional experience in application operations engineering role
• Skilled in at least one programming language (C#, Java, Python, or TypeScript). This role requires minor code adjustments, so deep algorithmic knowledge is not essential.
• Experience working with cloud platforms, especially Amazon Web Services or Microsoft Azure. Understanding AWS and Azure cloud infrastructure services is essential.
• Familiarity with Relational and NoSQL database systems, understanding how to query, adjust, and optimize for operational requirements.
• Ability to quickly adapt to new technologies and processes.

Soft Skills

• Ability to quickly adapt to new operational challenges, leveraging problem-solving skills to ensure the application remains operational.
• Ability to work both independently and as part of a team.
• Ability to work seamlessly with cross-functional teams, especially with software engineers, platform engineers, and site reliability engineers.
• Strong verbal and written communication skills, with an ability to articulate challenges and resolutions clearly to both technical and non-technical stakeholders.

Skills that set you apart

• Ability to dissect complex operational challenges and derive solutions.
• The ability to work collaboratively and constructively with multiple teams, including understanding and integrating feedback from non-technical stakeholders.
• Proactive in spotting and preemptively addressing potential platform and application operational issues.

About bp

bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

C#.NET, Software Support, Ticketing

.

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.