Director - Data Analytics & Insight

Company:

Marsh

Description:

We are seeking a talented individual to join our Commercial Enablement team at Marsh. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office

Director - Data Analytics & Insight (Sales Ops Leader)

The Sales Operations Leader within the Center of Excellence (COE) is responsible for leading the design, governance, and continuous improvement of sales operations processes, tools, and reporting that enable consistent, scalable, and high-performing commercial execution. The role partners closely with regional sales leaders, client engagement teams, finance, marketing, and technology to drive operational excellence, improve visibility of pipeline and performance, and support commercial decision-making.

To strengthen the effectiveness of the sales organization by delivering best-in-class operational support, standardizing core processes, improving data quality and reporting, and enabling the commercial leadership team with actionable insights and scalable ways of working.

We will count on you for :

• Lead the sales operations COE agenda, setting priorities and standards across core sales processes, reporting, and governance.
• Design and maintain scalable sales operating models, ensuring consistency across regions, business lines, and channels where appropriate.
• Own or oversee core commercial reporting, pipeline governance, and performance dashboards.
• Partner with sales leadership to improve forecasting accuracy, pipeline discipline, and commercial performance management.
• Oversee MPower support teams activity within the COE including data quality, and process compliance through clear governance and user enablement.
• Identify opportunities to simplify, automate, and standardize sales processes.
• Support the rollout of tools, workflows, and process enhancements across the sales organization.
• Collaborate with finance and commercial teams to align targets, metrics, and performance reporting.
• Translate business needs into operational requirements for systems, reporting, and process change.
• Manage cross-functional stakeholders and influence adoption of best practices.
• Monitor KPIs and service levels for the COE and continuously improve delivery.
• Coach and develop team members or operational specialists as needed.
• Reliable and accurate sales performance reporting
• Strong governance and consistency in sales operations processes
• Timely and actionable business insights for leadership
• Improved CRM usage, data integrity, and operational discipline
• Effective prioritization of COE initiatives aligned to business goals
• Measurable efficiency gains through process improvement and automation

What you need to have :

• Significant experience in sales operations, commercial operations, revenue operations, or business operations
• Proven track record in a COE, shared services, or centralized operations environment
• Strong knowledge of sales process design, pipeline management, forecasting, and performance reporting
• Experience with CRM platforms and commercial tools
• Strong analytical and problem-solving capability
• Ability to influence senior stakeholders and work across functions
• Excellent communication, facilitation, and relationship management skills
• Experience leading change and driving adoption of new processes or systems
• High attention to detail, strong control mindset, and ability to work at pace

What makes you stand out

• Strategic thinking
• Operational excellence
• Stakeholder management
• Data-driven decision making
• Process improvement
• Change leadership
• Collaboration and influence
• Commercial acumen
•  Coaching and development

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.