- Location
- Cape Town · Old Warehouse Building 1st Floor, Black River Park Observatory Cape Town, 7925 South Africa
- Department
- Onboarding
- Source
- Greenhouse
Description
Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/5 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius.
We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced KYC Analyst - Onboarding to join our global team.
Hours: 14h00 – 22h00
Position Overview:
The KYC Analyst - Onboarding will be responsible for the onboarding of new and existing clients, with a focus on our major wins across the US, Europe and Asia. Our clients typically provide us with information in large data sets which requires manipulation & extraction in order to provide an efficient, quick and effective onboarding. This role will include a focus on continuously improving the efficiency and accuracy of our onboarding processes using data and technology. The KYC Analyst - Onboarding must have KYC/ AML experience within the investment management industry, working with large data sets, be deadline driven and have excellent communication skills with the ability to communicate clearly & effectively with clients and internal teams.
Responsibilities:
- Engage with New & Existing clients to improve the Sonata One onboarding experience.
- Provide exceptional customer service to our clients via written & video calls.
- Develop and implement efficient processes to better onboard new and existing client information in bulk.
- Utilize advanced problem-solving capabilities using Excel, SQL, and VBA Manipulate, cleanse, and extract data from excel and PDF packs to facilitate a quick and effective onboarding process.
- Track the status and timelines of all client onboardings from start to finish.
- Manage Data projects of all sizes, manage data projects plans and drive deliverables.
- Communicate clearly and professionally with clients and internal teams involved in servicing the client.
- Continuously improve the efficiency and accuracy of onboarding processes using your expertise in Excel, data analysis, and technology.
- Prepare department Management information to give insight into team output, capacity and process improvements.
- Conduct platform demos to showcase our service and highlight key features and benefits.
- Conducting of KYC reviews
People
- Work efficiently and accurately within defined processes.
- Proactively lead process and system improvements in order to maximize efficiency.
- Identify training needs and skills required.
- Work closely with all the relevant teams within Sonata One to onboard clients
System
- Support the use of technology in all processes in order to control risk and improve efficiency.
- Understand the system design and how it is applied.
- Lead on suggesting technology improvements in pursuit of efficiency and to minimise the time clients spend during the onboarding phase
Qualifications:
- Must be highly numerate and analytical
- Strong/Advanced Excel skills
- Excellent attention to detail
- Problem-solving capability using advanced Excel or SQL
- Strong interpersonal skills and relationship building skills. Be confident explaining reports to senior stakeholders
- Have a proactive and 'can-do' attitude
- Resourcefulness - ability to find information and ask the right questions to gain information/data
- Previous knowledge of KYC & Corporate Structures
- Hold a compliance/Due diligence qualification or law degree
Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.
Benefits:
- Private Medical Insurance – Comprehensive coverage to support your health
- Life Insurance – Peace of mind for you and your loved ones
- Income Protection – Financial support when you need it most
- Hybrid Working – Supporting work/Life Balance
- Annual Leave – With extra days that grow the longer you’re with us
- Pension Scheme – Employee matched helping you plan confidently for the future
- Wellness Budget – Investing in your health with a gym membership
- Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs
- Enhanced Maternity, Paternity & Adoption Leave – Because family matters
- Career Training & Development – Ongoing learning opportunities to help you grow
- Paid Volunteering Day – Take time to give back to causes you care about
- Work From Anywhere – Choose your backdrop