- Location
- Memphis, Tennessee, United States · published
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
Position Summary
The 3rd Shift Data Center Technician provides overnight support for enterprise data center and infrastructure operations. This role is primarily responsible for monitoring, maintaining, and supporting data center services and infrastructure to ensure system availability, performance, and reliability. Additional responsibilities include incident response, patch management, vulnerability remediation, software packaging and deployment, and operational support activities.
Work Schedule
- Monday through Friday, 11:00 PM - 7:30 AM Central Time (12:00 AM - 8:30 AM Eastern Time).
- Location: Memphis Data Center, Memphis, TN (Onsite)
- Must be available to support scheduled maintenance windows, patching activities, major incidents, and emergency operational support as required.
- May be required to work weekends, holidays, or alternate shifts to support business and operational needs.
Primary Responsibilities
- Monitor and respond to infrastructure alerts and events using SolarWinds, Splunk, Azure, VMware, and other enterprise monitoring tools.
- Troubleshoot and resolve infrastructure, server, storage, virtualization, network, and cloud-related issues; escalate as required.
- Support day-to-day data center operations, including hardware maintenance, remote hands support, vendor coordination, and operational monitoring.
- Create, update, and maintain incidents, service requests, change records, and operational documentation in ServiceNow.
- Administer and support SCCM/MECM for endpoint management, software deployment, and patch management.
- Coordinate and execute workstation and server patching activities; monitor compliance and validate successful deployments.
- Support vulnerability remediation efforts by reviewing Qualys scan results, validating remediation actions, and assisting with security compliance requirements.
- Package, test, deploy, and maintain software applications using approved enterprise tools and processes.
- Assist with Active Directory, LDAP, CyberArk, Microsoft 365, and account administration activities.
- Develop and maintain SOPs, runbooks, and knowledge base documentation.
- Participate in maintenance windows, major incident response activities, and continuous process improvement initiatives.
- Perform other duties as assigned to support operational requirements.
Benefits
401(k) with matching and 100% VestedHealth Insurance - 3 plans to select fromDental insuranceVision InsuranceHealth savings accountLife insuranceShort Term DisabilityLong Term DisabilityAD&DPaid time offProfessional development assistanceTrainingTuition reimbursementFlexible scheduleFlexible spending accountReferral programPaid Legal Planand more....