- Salary
- $23+/hr
- Location
- San Jose, California
- Type
- Full-time
- Department
- Sales
- Experience
- 20+ years
- Source
- BetterTeam
Description
A Day in the Life
As a Sales & Service Specialist, TNC, you'll play a key role in delivering an exceptional rental experience to rideshare drivers participating in the Hertz Lyft and Uber Rental Program. As a valued member of the Hertz Local Edition team, you'll serve as a brand ambassador, helping customers get on the road quickly, efficiently, and confidently.
This role combines customer service, sales, operations, and vehicle readiness responsibilities, making it ideal for someone who enjoys working in a fast-paced environment while creating positive customer experiences.
What You'll Get:
- Pay: $23.00 per hour.
- Monthly Incentives: Performance-based incentives available.
- Annual Bonus Opportunity: Up to $2,400 annually.
- Overtime Pay: Eligible in accordance with applicable federal, state, and local laws.
- Holiday Pay: 1.5x pay for hours worked on designated holidays, plus holiday pay eligibility.
- Sick Time: Up to 40 hours.
- Paid Time Off: Vacation accruals, floating holidays, and paid company holidays.
Additional Benefits (eligibility requirements apply):
- Medical, Dental, and Vision coverage.
- Company-paid Basic Life Insurance.
- 401(k) retirement savings plan with company matching contributions.
- Paid Parental Leave and Adoption Assistance.
- Employee Assistance Program (EAP) for employees and eligible family members.
For additional program details, visit HertzBenefits.com.
What You'll Do:
- Deliver a seamless and positive rental experience for Lyft and Uber drivers.
- Assist customers with reservations, rental agreements, vehicle exchanges, and rental extensions.
- Answer questions related to rental requirements, billing, roadside assistance, and program guidelines.
- Provide professional and knowledgeable customer support before, during, and after the rental process.
- Promote rental products and services while identifying opportunities to increase revenue and enhance the customer experience.
- Communicate program details, policies, and procedures clearly and accurately.
- Prepare vehicles for customer pickup by:
- Inspecting vehicles for cleanliness and damage.
- Vacuuming and cleaning vehicle interiors.
- Washing vehicle exteriors.
- Refueling vehicles when necessary.
- Checking fluid levels and overall vehicle readiness.
- Help maintain efficient branch operations and ensure vehicles meet company standards for safety and presentation.
What We're Looking For:
- Must be at least 20 years of age.
- Valid driver's license required.
- Previous customer service experience preferred.
- Strong communication and interpersonal skills.
- Professional, positive, and customer-focused attitude.
- Strong organizational and time-management abilities.
- Comfortable working in a fast-paced environment.
- Basic computer proficiency and attention to detail.
- Ability to work independently while contributing to a team environment.
Preferred Knowledge:
- Customer service and issue resolution practices.
- Effective communication techniques.
- Sales and customer engagement principles.
Skills for Success:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professionalism and relationship-building skills.
- High level of accountability, initiative, and ownership.
- Ability to work collaboratively in a team environment.
- Flexibility to work weekends, holidays, and overtime as needed.
- Ability to work outdoors in varying weather conditions.
- Willingness to assist with administrative and operational projects as assigned.
- Ability to communicate effectively in English; bilingual candidates are encouraged to apply.
Why Join Hertz?
At Hertz, you'll have the opportunity to make a direct impact on the customer experience while developing valuable skills in customer service, sales, operations, and fleet management. If you enjoy helping people, solving problems, and working in a dynamic environment, this role offers a rewarding opportunity to grow your career with a global mobility leader.
About Hertz:
The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands through approximately 9,700 corporate and franchise locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the world's most recognized vehicle rental brands and a leader in mobility solutions.
Equal Employment Opportunity:
At Hertz, we are committed to creating an inclusive workplace where diversity is valued and every employee has the opportunity to succeed. We encourage qualified applicants from all backgrounds to apply.
EOE, including disability/veteran.
Skills
Customer Service