- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Current Openings
- Education
- High School
- Source
- Lever
Description
CampusWorks is seeking Helpdesk Technicians-English and Bi-lingual-Spanish to join our team. Reporting to the Director, Help Desk Center of Excellence, these roles serve as the first point of contact for the students, faculty, staff, and campus community members at our partner institutions. The Helpdesk Technicians provide first-tier troubleshooting for software, hardware, classroom technology, printing, network connectivity, and policy-related issues, delivering solutions in a friendly and professional manner.
Responsibilities include diagnosing and resolving technical issues through phone, email, chat, or in-person support, coordinating with relevant departments, and other assigned duties. These positions offer an opportunity to bring your passion for technology and commitment to process improvement to enhance operations while expanding your technical skills. With a positive attitude and strong communication skills, you will play a critical role in ensuring a seamless experience for users and fostering a collaborative and efficient support environment.
Shift Requirements:
Bi-lingual Spanish: 10:00 a.m.-7:00 p.m. EST, Monday-Friday
English: 8:30 a.m.-5:30 p.m. EST, Tuesday-Saturday
Skills
Customer ServiceITILCompTIA
Languages
Spanish