Senior Director of Technology Services

Job Posting Title:

Senior Director of Technology Services

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Hiring Department:

School of Computing

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The newly launched School of Computing at The University of Texas at Austin brings together Computer Science, Statistics and Data Science, and Information. Its research and educational programs span AI and robotics, mathematical and statistical foundations, computing systems, and human-centered computing and information. The School serves more than 150 faculty and researchers and 9,000 students across campus-based and online programs.

Technology Services supports an academic community whose work both depends on computing and advances its capabilities. The team provides the infrastructure, expertise, and everyday support that make this work possible. As the School develops, the Senior Director will help bring its technology resources and teams together, strengthen services, and prepare for growing demand for research computing and technology-enabled education.

Purpose

The Senior Director of Technology Services is responsible for the people, systems, and services that support technology needs across the School. Working closely with academic and administrative leadership, the Senior Director sets technology priorities, directs daily operations, and plans investments that support the School’s growth. The role requires sound technical judgment, effective organizational leadership, and an understanding of how to provide dependable shared services while accommodating the distinctive needs of faculty research and academic programs.

Responsibilities

• Set direction for Technology Services: Develop a practical, multi-year technology plan with the Head of School, Chief of Staff, department chairs, and other School leaders. Translate academic and operational priorities into achievable projects, staffing plans, and infrastructure investments.
• Build and lead the team: Supervise IT managers and staff, clarify responsibilities across teams, and establish a collaborative approach to supporting the School. Recruit and retain talented professionals, provide meaningful feedback, and support staff development and advancement.
• Deliver dependable technology services: Direct the operation and maintenance of networks, servers, storage, cloud services, end-user computing, and technical support. Establish service expectations, resolve recurring problems, and maintain effective processes for incident response, upgrades, and equipment replacement.
• Advance research computing: Work with faculty and research units to understand computational requirements and develop appropriate solutions. Coordinate planning and support for GPU and AI infrastructure, high-performance computing, research storage, and secure computing environments in partnership with university providers.
• Support teaching and learning: Ensure that instructional spaces, laboratories, meeting rooms, and audiovisual systems within the School’s responsibility meet program needs. Work with academic and online program teams to support effective instruction and collaboration across delivery formats.
• Steward financial resources: Prepare and manage the technology budget with the School’s financial and administrative leadership. Evaluate ongoing costs, anticipate replacement and expansion needs, and recommend investments that are financially and operationally sustainable. Support technology purchasing, contract review, and vendor relationships. Provide technology services to departments and research units on a cost-recovery basis where appropriate.
• Protect systems and sustain operations: Maintain security practices consistent with university requirements, including access management, risk assessment, recovery planning, and continuity of essential services. Work with university security and data governance offices to address vulnerabilities and support appropriate handling of institutional and research data.
• Make priorities and decisions clear to stakeholders: Establish a consistent process for requesting services, evaluating projects, and allocating technical resources. Maintain regular communication with departments and research units, explain decisions and tradeoffs, and use service data and feedback to improve support.
• Improve systems and workflows: Set priorities for simplifying technology environments, connecting systems, replacing aging tools, and reducing unnecessary manual work. Set policy and priorities for the responsible use of AI and other emerging technologies in academic and administrative operations.
• Connect the School with university technology partners: Advise School leadership on technology opportunities and risks, represent the School in university IT discussions, and develop productive relationships with central service providers and other campus units.
• Maintain operational accountability: Ensure accurate technology inventories, appropriate software licensing, useful technical documentation, and timely completion of required reporting.
• Carry out additional responsibilities that support the School’s technology needs.

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Information Science, Cybersecurity, or a related field.
• At least ten years of progressively responsible IT experience, including at least five in leadership roles, with responsibility for staff, budgets, technology planning, and significant technical initiatives.
• A record of leading technology teams responsible for multiple service areas, such as computing infrastructure, research computing, user support, cloud services, cybersecurity, and/or application development.
• Experience supervising managers and technical professionals, including hiring, performance evaluation, professional development, and workforce planning.
• Demonstrated ability to carry major technology projects from assessment and planning through implementation and ongoing support.
• Working knowledge of information security, service continuity, technology governance, and the management of institutional or research data.
• Ability to make sound decisions about competing technical needs, resource constraints, and service priorities.
• Strong communication and relationship-building skills, including the ability to explain technical choices to varied audiences and build agreement across organizational boundaries.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Advanced degree in a relevant field.
• Fifteen or more years of relevant experience, including senior leadership responsibility for a substantial technology organization or service portfolio.
• Experience supporting faculty, researchers, and students at a research university, particularly in computing-intensive disciplines.
• Familiarity with the operational demands of GPU clusters, high-performance computing, large-scale storage, and cloud or hybrid research environments.
• Success coordinating or integrating technology teams across departments while preserving effective support for specialized work.
• Experience improving service delivery through clear standards, useful performance measures, and well-defined project priorities.
• Experience leading organizations through the modernization of legacy systems and the reduction of technical debt.
• Experience developing organizational approaches to AI or other emerging technologies.
• Familiarity with instructional technology and the needs of campus-based and online academic programs.
• Knowledge of UT Austin’s technology services, administrative systems, and operating procedures.
• Professional certifications relevant to technology leadership, security, or risk management.

Salary Range

OPEN

Working Conditions

• Typical office environment.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.