Program Manager

Description

HeiTech Services is seeking an experienced Program Manager to lead a large federal records operations program spanning multiple facilities, more than 500,000 square feet of operational space, and over 35 million records. Services include records storage and maintenance, correspondence processing, document scanning, file retrieval and movement, and secure transportation. The program requires coordinated leadership across geographically separated locations, multiple work shifts, and an operating environment that includes 24/7 service coverage.

The Program Manager will lead through operations managers, quality leadership, and supervisors, with overall responsibility for workforce readiness, service delivery, performance, and customer satisfaction. This role requires experience directing large, labor-intensive operations through subordinate managers and supervisors, balancing staffing and production demands across interdependent functions. Prior overall management responsibility for a workforce of 300 or more employees is strongly preferred, but not required.

Responsibilities combine operational leadership with complex statistical analysis, cost estimating, workforce planning, Government communications, and continuous improvement. Candidates should bring a demonstrated ability to maintain accountability across facilities and shifts, resolve significant operational challenges, and sustain performance as workloads and priorities change. The role requires onsite presence in Lee’s Summit, Missouri, at least monthly, the ability to attend in-person meetings within two consecutive business hours of Government notification, and 24/7 availability for emergencies.

Key Responsibilities:

• Direct and integrate services across multiple facilities, maintaining accountability for service quality, accuracy, reliability, timeliness, and customer satisfaction.
• Serve as a principal management contact for Government representatives, communicate operational status and plans, and deliver clear oral and written management briefings.
• Establish priorities and coordinate operations managers, quality personnel, and supervisors so staffing, production, training, and support activities work together across facilities and shifts.
• Oversee workforce planning, recruitment and retention coordination, replacement coverage, cross-training, and supervisory coverage to sustain services during vacancies, absences, workload changes, and disruptions.
• Develop and interpret complex statistical analyses, cost estimates, workload assessments, and analytical reports to identify trends, evaluate resource needs, and recommend improvements.
• Oversee development, implementation, and maintenance of required management plans, standard operating procedures, reporting processes, and continuity procedures.
• Proactively identify significant operational risks and performance concerns, promptly inform Government representatives, and lead corrective actions through resolution.
• Identify and recommend approaches to improve quality, reduce costs, and correct process inefficiencies; coordinate implementation and evaluate results.
• Conduct fact finding for special projects, validate information, and respond promptly to time-sensitive Government inquiries.
• Coordinate with security, human resources, training, and operational personnel to maintain required personnel suitability, access, training, nondisclosure, privacy, and sensitive-records protection controls.
• Oversee secure records handling and chain-of-custody practices throughout storage, processing, retrieval, movement, and transportation activities.
• Guide the workforce through changes in procedures, technology, policies, and workload priorities while maintaining service continuity.

Requirements

• At least five years of program or project management experience within the most recent seven years.
• Experience leading large, labor-intensive operations through subordinate managers and supervisors, with responsibility for staffing, production, quality, and customer satisfaction.
• A bachelor’s degree in program management; business or public administration; production, operations, manufacturing, or quality management; technical management; information systems; engineering; or finance/accounting.
• o A PMI-issued Project Management Professional (PMP) certification is accepted in lieu of the specified educational requirement.
• Six Sigma Black Belt certification, held currently or obtained within 180 days of hire date.
• Ability to be onsite in Lee’s Summit, Missouri, at least monthly, attend in-person meetings within two consecutive business hours of Government notification, and remain available 24/7 for emergencies.
• U.S. citizenship and ability to obtain the required Government suitability determination before starting work and meet security requirements applicable to assigned duties.

Preferred:

• Overall management responsibility for 300 or more employees through subordinate managers and supervisors.
• Experience leading high-volume records, document processing, scanning, correspondence, warehousing, or logistics operations across multiple facilities and shifts.
• Federal contract management experience, including leadership of a Service Contract Act workforce.

Compensation & Benefits

• Compensation: $120,000-$135,000/year
• Benefits: Health, life, dental, vision, and disability insurance (eligible after 30 days).
• Additional: HSA, 401(k) with employer match, and educational reimbursement.

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [email protected].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.