Business Development Manager

Business Development Manager

Join Komplex Group and Drive Growth Across Specialist Care Services

At Komplex Group, we're driven to deliver outstanding care and support that transforms lives. With compassion, innovation and integrity at our core, we're building a better future - one person at a time.

Start Date: Janurary 4th 2027

Location: Telford (Hybrid Remote)
Contract: Full-Time | Permanent
Salary: £45,000 - £50,000 per annum

A Strategic Business Development Opportunity

As Komplex Group continues to grow across healthcare, social care, supported accommodation and clinical services, we're looking for an ambitious and commercially driven Business Development Manager to play a key role in driving our continued growth.

This is an exciting opportunity for an experienced business development professional with a proven track record within the healthcare, social care or wider regulated care sector.

Sector experience is essential. We're looking for someone who understands the healthcare and social care marketplace, has experience navigating commissioning and referral pathways, and can demonstrate success in generating new business and developing strategic partnerships.

Working closely with Directors, Operations Managers, Clinical Teams and key stakeholders, you'll identify new business opportunities, strengthen existing relationships and help expand Komplex Group's services across the UK.

You'll play an important role in increasing our market presence, securing new care packages and contracts, and building sustainable relationships with commissioners, case managers, local authorities, Integrated Care Boards (ICBs), NHS organisations and other referral partners.

About Komplex Group

Komplex Group is a family of specialist services providing complex care, healthcare, supported accommodation and clinical services across the UK.

Our people are at the heart of everything we do. We're committed to creating an environment where colleagues feel supported, valued and empowered to develop their careers while making a genuine difference to the lives of those we support.

The Role

As Business Development Manager, you will take ownership of developing and converting new business opportunities, building a sustainable pipeline and supporting Komplex Group’s continued commercial growth.

You will proactively identify opportunities, manage the business development pipeline, develop proposals and support tender submissions, ensuring opportunities are progressed from initial enquiry through to agreement and mobilisation.

Working closely with Group Directors, Operations, Clinical, Recruitment and Marketing, you will ensure a joined-up approach to business development, supporting the identification of service opportunities, pricing and proposals, marketing activity and the successful mobilisation of new packages and contracts.

You will also monitor market activity, identify emerging opportunities and provide regular updates on pipeline performance, conversion rates and business development activity.

This is a commercially focused role for someone who can combine strategic thinking with a hands-on approach, take ownership of opportunities and deliver measurable results.

Key Responsibilities

•⁠  ⁠Develop and implement business development strategies aligned with Komplex Group’s growth objectives.
•⁠  ⁠Identify, develop and secure new business opportunities across complex healthcare, high-acuity mental health supported living and Personal Health Budget (PHB) services.
•⁠  ⁠Build and maintain strategic relationships with commissioners, case managers, local authorities, NHS organisations, Integrated Care Boards (ICBs) and private clients.
•⁠  ⁠Strengthen existing referral partnerships to maximise opportunities for repeat business, service expansion and new referrals.
•⁠  ⁠Proactively identify opportunities to secure new complex care packages, supported living placements, contracts and service agreements for children and adults.
•⁠  ⁠Develop and manage a robust pipeline of business opportunities, ensuring referrals and potential contracts are actively progressed and converted.
•⁠  ⁠Lead and support the preparation of tender submissions, commercial proposals, presentations and responses to commissioning opportunities.
•⁠  ⁠Work collaboratively with the Marketing team to develop targeted campaigns, promote Group services and increase brand awareness across relevant healthcare markets.
•⁠  ⁠Represent Komplex Group at industry events, conferences, exhibitions and networking opportunities, developing new connections and strengthening the Group’s market presence.
•⁠  ⁠Work closely with Operations, Clinical and Recruitment teams to assess the viability of new opportunities and support the successful mobilisation of new packages and services.
•⁠  ⁠Monitor market trends, competitor activity and commissioning priorities to identify emerging opportunities and inform future growth strategies.
•⁠  ⁠Maintain accurate records of business development activity, contacts, referrals and opportunities using CRM systems.
•⁠  ⁠Produce regular reports on pipeline performance, referral activity, conversion rates and projected growth.
•⁠  ⁠Represent Komplex Group professionally, ensuring our values, clinical expertise and reputation are reflected in all external relationships.
•⁠  ⁠Contribute to the ongoing development of commercial opportunities and strategic service expansion across the Group.

About You

We’re looking for a confident, proactive and commercially driven individual with the ability to identify opportunities, build strong professional relationships and deliver measurable business growth.

You will have proven business development experience within healthcare, social care or the wider regulated care sector, with a strong understanding of commissioning processes, referral pathways and the specialist care market.

You will be confident engaging with senior stakeholders, presenting services, developing strategic partnerships and negotiating commercial opportunities. You’ll understand the complexities of the healthcare landscape and be able to recognise where Komplex Group’s specialist services can meet the needs of commissioners, individuals and families.

You’ll be commercially astute, highly motivated and comfortable working autonomously, managing competing priorities and taking ownership of opportunities from initial engagement through to successful conversion.

Above all, you’ll be driven by results, passionate about developing relationships and motivated by the opportunity to contribute to the continued growth and success of Komplex Group.

Essential

• Previous business development experience within healthcare, social care, complex care, domiciliary care or another regulated care environment is essential.
• Strong understanding of NHS commissioning, local authority commissioning and referral pathways.
• Demonstrable success in generating new business and developing strategic partnerships.
• Excellent communication, negotiation and presentation skills.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Commercially focused with strong analytical and problem-solving abilities.
• Self-motivated, proactive and results-driven, with the ability to work independently.
• Excellent organisational and time management skills.
• Full UK driving licence and willingness to travel when required.
• Proficient in Microsoft Office and CRM systems.

Desirable

Experience preparing and supporting tender submissions.

Knowledge of CQC-regulated services.

Existing network of contacts within healthcare and social care commissioning.

Experience working within complex care or Continuing Healthcare (CHC).

Understanding of procurement frameworks and healthcare contracts.

Why Join Komplex Group?

• Competitive salary
• Opportunity to influence business strategy within a growing national organisation.
• A day off for your birthday
• Work alongside an experienced and passionate senior leadership team.
• Genuine career development and progression opportunities.
• 24/7 GP access and mental health support for you and your immediate family.
• Free counselling, wellbeing support and life guidance.
• Life insurance.
• Employee recognition programme.
• Retail discounts and employee reward schemes.
• Discounted gym memberships.

Additional Information

This post is subject to a Basic Disclosure and Barring Service (DBS) check and satisfactory pre-employment vetting in line with the Company's Recruitment and Vetting Checks Policy.

Please note: We are currently only able to progress applications from candidates who already hold the right to work in the UK, as we are unable to provide visa sponsorship for this position.

Visit us at: www.komplexgroup.co.uk