Inside Parts Sales Representative

Inside Parts Sales Representative
Builds customer relationships, identifies parts and equipment needs, and supports sales growth through responsive inside sales service.
DEPARTMENT
Sales / Parts
LOCATION
To Be Assigned REPORTS TO To Be Confirmed DATE 10/12/2026
Position Purpose
The Inside Parts Sales Representative supports Goodfellow Corporation's sales efforts by developing relationships with prospective and existing customers, identifying their parts, hardware, and equipment needs, and helping convert inquiries into sales. The role provides accurate information, responsive customer service, and coordinated communication with manufacturers and internal teams.
Key Responsibilities
Customer Relationships and Sales
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Conduct daily customer calls and face-to-face meetings as needed.
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Build and maintain relationships with new and returning customers.
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Understand customer requirements and explain the value and applications of Goodfellow products and services.
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Sell company parts, hardware, equipment, and related services, and recommend complementary parts when appropriate.
Product Support and Coordination
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Communicate with manufacturers and internal teams to identify the correct parts for customer needs.
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Stay informed about competitors, new products, and market conditions to better understand customer requirements.
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Help resolve customer questions through clear, timely follow-up and problem-solving.
Sales Records and Follow-Through
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Maintain accurate records of sales leads, customer accounts, and relevant customer interactions.
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Follow up on customer inquiries and sales opportunities to support customer retention and future business.
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Work independently while coordinating with the broader sales and parts team.
Measures of Success
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Timely, accurate responses to customer inquiries and parts requests.
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Growth in customer relationships, sales opportunities, and repeat business.
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Accurate customer and sales lead records.
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Effective manufacturer and internal coordination to identify appropriate parts.
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Consistent customer service and professional communication.
Core Competencies
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Strong interpersonal, communication, and customer-service skills.
Goodfellow Corporation | Inside Parts Sales Representative
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Self-motivation and ability to work independently.
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Attention to detail, organization, and ability to manage multiple priorities.
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Complex problem-solving skills and a team-focused, positive attitude.
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Willingness to learn products, processes, and sales techniques.
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Basic sales skills and commitment to professional growth.
Qualifications
Required: Ability to communicate effectively, maintain accurate records, support customers, and use standard office and sales tools. The original job description does not specify a minimum degree or years of experience.
Preferred: Knowledge of enterprise resource planning (ERP) systems.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Work Environment, Physical Requirements, and Travel
Primarily desk-based work, including prolonged periods of sitting. No regular travel is required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Safety and Compliance
Follow Goodfellow Corporation safety policies, applicable workplace procedures, and established standards for a safe, respectful, and professional work environment.
Work Authorization and Equal Employment Opportunity
Applicants must be legally authorized to work in the United States. Goodfellow Corporation does not sponsor employment visas for this position. Goodfellow Corporation is an Equal Opportunity Employer and provides equal employment opportunities without regard to any characteristic protected by applicable law.
Other Duties
This description summarizes the primary responsibilities and qualifications of the role and is not exhaustive. Duties, responsibilities, and activities may change as business needs evolve.