GPO Contract Service Hold

Job Description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

We are a Great Place To Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policyWhat you will do 

Primary Duties:

• Serve as the primary process support contact for the Customer Service Hold process, providing guidance and day-to-day support to delivery teams across regions.
• Respond to user inquiries, troubleshoot process and system issues, and coordinate resolution activities to minimize operational disruptions.
• Conduct training and refresher sessions for end users on key platforms and tools utilized within the process, including SharePoint, Mastermind, reporting solutions, and other supporting systems.
• Review and assess the operational impact of policy updates, including changes to customer service hold thresholds, approval requirements, escalation paths, and control parameters.
• Partner with business stakeholders to ensure policy modifications are accurately translated into system requirements and operational procedures.
• Execute and validate approved policy changes within operational systems by updating reports, modifying business rule logic, maintaining system flags, and ensuring alignment between process documentation and system configuration.
• Monitor process effectiveness and identify opportunities for standardization, automation, and continuous improvement initiatives.

Job Requirements:

• Bachelor’s degree in business, Finance or Accounting
• 2-3 years of progressive financial experience, with specific experience in Order to Cash
• Strong collaborator with ability to navigate a matrixed organization
• Solution driven and continuous improvement mindset
• Ability to handle/balance multiple projects/tasks simultaneously

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be required to perform other related duties.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou