Utilities Servicer

YOU MUST SUBMIT YOUR DRIVER'S LICENSE WITH YOUR APPLICATION.CITY OF HENDERSON, KENTUCKY
CLASSIFICATION SPECIFICATION

CLASSIFICATION TITLE:                                                                  UTILITIES SERVICER


PURPOSE OF CLASSIFICATION

The purpose of this classification is to turn on/off electric, gas, and water meters, provide customer service, and initiate corrective action for utility service problems/complaints.

ESSENTIAL FUNCTIONS

The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

•Turns electric and water meters on/off as directed; turns gas meters off as directed; cuts off utilities for non-payment, return checks, and upon customer request.
•Serves as customer service representative for the department; responds to customer inquiries/complaints, provides information, initiates corrective action, takes/relays messages or refers as appropriate; re-reads meters in response to customer complaints; delivers unsigned checks, bills, or close out notices to customers as needed; .
•Reads routes and meter readings; locates water meters; runs re-read tickets on meter readings; installs electric meters; pumps out flooded water meters; detects water and gas leaks; installs electric meters for temporary service at construction sites; 
•Digs up water meters and marks with flag; marks location codes for inputting by office personnel; assists office personnel with location of meters, names, and addresses and corrects errors.
•Checks close outs to ensure that they remained turned off until payment of bills; notifies appropriate personnel of suspected tampering; reconnects meters that have been cut off.
•Mails bills, pays postage, and picks up deliveries from post office as directed.
•Assists all city departments with utility problems; provides first response to water, gas, and electric problems; channels problems to appropriate departments.
•Operates a variety of machinery and equipment in the performance of duties, such as a service truck, water pump, metal detector, handheld computer, adding machine, two-way radio, PC, probe, pickax, bolt cutter, and hand tools.
•Works On-Call as scheduled; responds to calls regarding water leaks, reconnects, and other emergencies that occur after hours and on holidays or weekends.
•Maintains regular and predictable in person attendance during regular business hours of the City of Henderson is required.
•Must undergo and successfully complete drug test and alcohol screening prior to employment and undergo and successfully complete future drug test and/or alcohol screening pursuant to the City’s Drug and Alcohol policy.

ADDITIONAL FUNCTIONS

Performs other related duties as required, necessary, or assigned.

MINIMUM QUALIFICATIONS

High school diploma or GED; supplemented by one (1) year previous experience and/or training involving meter reading work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.  Must possess and maintain a valid driver’s license.  



PERFORMANCE APTITUDES

Data Utilization:  Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations. 
Human Interaction:  Requires the ability to apply principles of persuasion and/or influence over others in a supervisory capacity.
Equipment, Machinery, Tools, and Materials Utilization:  Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments. 
Verbal Aptitude:  Requires the ability to utilize a wide variety of reference and descriptive data and information.
Mathematical Aptitude:  Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; and the ability to interpret graphs.
Functional Reasoning:  Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning:  Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.


ADA COMPLIANCE

Physical Ability:  Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).
Sensory Requirements:  Some tasks require the ability to perceive and discriminate colors and shades of colors, sounds, odor, depth, and visual cues or signals.  Some tasks require the ability to communicate orally.
Environmental Factors:  Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, electric currents, or traffic hazards.



This job description does not constitute a contract of employment.  Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees.  This job description is subject to change by the employer (the City of Henderson) at the discretion of the employer, or as the needs of the employer and/or requirements of the job change.  The City of Henderson explicitly reserves the right to modify any of the provisions of this job description at any time and without notice.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties or essential functions does not exclude them from the position if the work is similar, related, or a logical assignment to the position.