Guest Services Attendant

Description

Ottine Mineral Springs, nestled beside Palmetto State Park, is a historic treasure renowned for its rich legacy and commitment to health and wellness. Our extraordinary waters are rich in natural minerals and have long been known to promote relaxation, reduce stress and support overall well-being. Today, we carry on this tradition by offering a peaceful retreat where guests can experience the rejuvenating power of these waters in a calming setting that only nature can provide.  

Ottine Mineral Springs is seeking a Guest Services Attendant dedicated to delivering exceptional service during all guest interactions. This role requires excellent communication and organization skills, and involves managing reservations, providing concierge services, and overseeing all aspects of reception operations.

This position requires some nights, weekends and holidays.

RESPONSIBILITIES:

•  Comply with grooming standards and always maintain a professional appearance.
•  Comply with all operational standards, policies and procedures, manuals, training materials, memos, and verbal instructions.
•  Fulfill all items on the shift checklist.
•  Check in and out all resort guests in a professional, confident, and personalized way.
•  Accurately and efficiently process day passes, event reservations and make sure waivers are signed.
•  Ensure prompt responses to all guest comments and concerns, inform the immediate supervisor of any issues, and assist in implementing corrective measures as needed.
•  Foster a positive relationship with all employees and guests.
•  Make sure all emails, texts and calls are answered courteously, professionally, and promptly.
•  Keep an accurate record of guest emails, texts and calls for assistance or complaints and ensure that all items are completed.
•  Open, secure, and balance shift banks, ensuring the verification of all cash and card transactions during each shift.
•  Possess a thorough understanding of resort availability, current rates, and any events that may affect occupancy and availability.
•  Have a thorough understanding of the amenities and directions to / from resort.
•  Maintain open communication with all departments and upper management through email, meetings, and other means to ensure all resort needs are addressed.
•  Ensure a high standard of cleanliness and safety in the work area.
•  Make sure all equipment is kept in good, safe working condition.
•  Stay vigilant regarding safety issues across the property.
•  Stay updated on safety and emergency procedures as well as OSHA requirements.
•  Participate in relevant meetings.

Due to changing operational demands and the need to exceed customer expectations, it may be necessary to undertake various functions that are not specifically related to this position. This individual may be required to carry out additional tasks and duties as needed or as directed. Additionally, employee responsibilities and job descriptions are subject to review and modification.

Requirements

• Ability to work evenings, weekends, weekdays, and holidays required.
•  High School diploma or general education degree (GED). College Degree preferred.
•  Six (6) months related experience in hospitality or service industry preferred.
•  Must be able to speak, read, write, and understand English.
•  Ability to understand other computer programs (i.e. Property Management System).
•  Reliability, punctuality, and professional communication skills are critical.
•  Ability to work under pressure with a high level of patience and customer service.
•  Accurate cash handling skills required.
•  CPR and first aid certification a plus and /or the willingness to be trained.
•  The position requires manual dexterity, auditory and visual skills, the ability to follow written and verbal instructions and procedures, and the capacity to communicate effectively and professionally.
•  The person in this position will need to be comfortable working in an indoor/outdoor use space.

Ottine Mineral Springs is an equal opportunity employer and values diversity, equity, and inclusion. All employment is decided based on qualifications, merit, and business need. We are committed to fostering the professional growth of our employees by providing opportunities for continuous learning and development. With dedication and demonstrated performance, there is potential for career advancement with our company.