Inside Sales Representative

Premise One | Arizona

About Premise One

Premise One is a leading provider of low-voltage security and technology solutions, specializing in video surveillance, access control, and integrated security systems. We provide design, installation, integration, and ongoing support services to commercial, enterprise, government, and Fortune 500 clients throughout the United States.

Our commitment to technical expertise, customer service, and innovative solutions has established Premise One as a trusted partner in the physical security industry.

Position Overview

Premise One is seeking a motivated, organized, and results-driven Inside Sales Representative to join our growing sales team.

This position combines sales support, customer relationship management, and direct revenue-generating responsibilities. The Inside Sales Representative will support outside sales representatives and key account managers while independently managing assigned accounts, smaller sales opportunities, and customer inquiries.

The ideal candidate is proactive, detail-oriented, comfortable working with technology, and capable of managing multiple sales opportunities simultaneously. This individual should take ownership of customer requests and actively contribute to revenue growth rather than simply processing transactions.

The position works closely with outside sales, estimating, engineering, purchasing, and project management to deliver an exceptional customer experience.

Key Responsibilities

Sales Support & Account Coordination

• Support outside sales representatives and key account managers with daily sales activities.

• Respond promptly to customer inquiries, pricing requests, and product availability questions.

• Prepare and coordinate quotations, proposals, and customer-facing sales documentation.

• Assist with RFQs, RFPs, and other customer purchasing requirements.

• Coordinate with estimating and engineering on projects requiring technical design or installation labor.

• Provide regular updates on customer requests, pending quotations, and open opportunities.

• Help identify and resolve issues that could delay a customer purchase or project award.

Direct Sales & Account Management

• Independently manage assigned customer accounts and smaller sales opportunities.

• Develop relationships with existing customers to identify additional business.

• Proactively contact customers regarding system upgrades, software renewals, service agreements, and equipment replacements.

• Identify and qualify new sales opportunities through inbound leads, customer referrals, and outbound prospecting.

• Manage assigned sales opportunities from initial inquiry through quotation, follow-up, negotiation, and closure.

• Coordinate larger or more complex opportunities with outside sales representatives and key account managers.

• Meet or exceed assigned sales and revenue performance goals.

Quotations & Opportunity Management

• Prepare accurate quotations for security equipment, software licensing, renewals, and related services.

• Coordinate with manufacturers and distributors to obtain competitive pricing, product availability, and lead times.

• Identify potential product substitutions and alternatives in coordination with technical personnel.

• Proactively follow up on outstanding quotations to improve close rates and reduce stalled opportunities.

• Maintain accurate opportunity values, expected closing dates, and sales stages within the CRM system.

• Coordinate the transition of awarded opportunities to purchasing, project management, and operations.

• Ensure required customer purchase orders and supporting documentation are complete.

Customer Service & Relationship Development

• Serve as a primary sales contact for assigned accounts and customer inquiries.

• Maintain professional relationships with customers, manufacturer representatives, and distribution partners.

• Provide timely communication regarding quotation status, pricing, product availability, and order-related questions.

• Identify customer concerns early and coordinate appropriate internal resources to resolve them.

• Deliver a responsive, knowledgeable, and professional customer experience.

CRM & Sales Performance

• Maintain accurate and current customer, contact, and opportunity information in the company's CRM system.

• Document customer interactions, follow-up activities, and sales progress.

• Track open quotations, pending opportunities, and renewal dates.

• Participate in sales pipeline reviews and forecasting activities.

• Achieve established performance expectations related to sales activity, quotation turnaround, customer follow-up, and revenue generation.

Product & Industry Knowledge

• Develop working knowledge of IP video surveillance, access control, video management software, cloud-based solutions, and integrated security technologies.

• Become familiar with Premise One's manufacturer partners, including Milestone, Axis, Hanwha, LenelS2, Avigilon, Genetec, and other leading technology providers.

• Participate in manufacturer training, product education, and sales development programs.

• Maintain awareness of product updates, industry trends, and manufacturer sales programs.

Qualifications & Requirements

Experience

• 2–4 years of inside sales, account management, sales support, or related experience preferred.

• Experience within physical security, low-voltage integration, IT, or technology sales strongly preferred.

• Familiarity with manufacturer pricing, distribution channels, quotations, and software licensing is a plus.

• Demonstrated ability to manage customer relationships and follow sales opportunities through completion.

Education

• High school diploma or equivalent required.

• Associate's or bachelor's degree in Business, Marketing, Sales, or a related field preferred.

• Relevant professional experience may substitute for formal education.

Skills & Abilities

• Strong organizational and time-management skills.

• Excellent written and verbal communication.

• Strong customer service skills and attention to detail.

• Ability to prioritize multiple customer requests and competing deadlines.

• Proactive approach to sales follow-up and opportunity development.

• Ability to understand technical products and communicate their value to customers.

• Proficiency in Microsoft Office, including Excel, Outlook, and Teams.

• Experience with CRM and sales quoting platforms preferred.

• Strong problem-solving skills and willingness to take ownership of customer needs.

• Ability to work independently while contributing to team sales objectives.

Location & Work Environment

• Arizona-based position.

• Primarily office-based, working closely with sales and operational departments.

• Occasional customer meetings, manufacturer training, and industry events may be required.

Performance Expectations

Success in this position will be measured through a combination of sales results, customer responsiveness, and operational execution, including:

• Achievement of assigned sales and revenue goals.

• Timely and accurate quotation preparation.

• Consistent follow-up on open quotations and sales opportunities.

• Development and growth of assigned customer accounts.

• Identification of new sales and renewal opportunities.

• Accurate CRM records and pipeline reporting.

• Customer satisfaction and effective collaboration with internal teams.

What We Offer

• Competitive base salary plus performance-based sales incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and company holidays.

• Manufacturer training and professional development.

• Opportunities for advancement into account management, outside sales, and other leadership positions.

• A collaborative, team-oriented environment within a growing national security integration company.

Equal Opportunity Employer

Premise One is an Equal Opportunity Employer committed to providing a professional and inclusive workplace. Employment decisions are based on qualifications, experience, and business needs.