Senior Manager, Global People Services & Solutions — Asia

Req. ID:

JR117107 Senior Manager, Global People Services & Solutions — Asia (Evergreen)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

## Key Responsibilities

### Service Delivery & Operating Model

• Lead the Asia Regional Services Hub, translating the regional GPSS operating model into clear service ownership, delivery standards, capacity plans, and operating routines.
• Provide end-to-end leadership for assigned regional People services, including Talent Acquisition Services, Total Rewards Services, and future regionalized service scopes.
• Ensure consistent and reliable service delivery across Singapore, Malaysia, Taiwan, and other supported Asia countries through effective capacity planning, workload management, business-cycle readiness, and escalation management.
• Define and manage service KPIs, SLAs, quality measures, productivity, capacity, turnaround time, and customer experience outcomes.

### Service Performance, Governance & Risk

• Establish and sustain strong service governance through clear KPIs, dashboards, quality reviews, issue management, and regular operational reviews.
• Ensure services comply with country requirements, Micron policies, data-security expectations, internal controls, and audit-readiness standards.
• Lead service transitions into the regional hub, ensuring effective knowledge transfer, operational readiness, hypercare, and sustainable stabilization.
• Use service performance insights and root-cause analysis to identify operational risks, address recurring issues, and drive measurable improvements.

### People, Organization & Capability

• Build, lead, and develop a high-performing regional team with clear accountabilities and a culture of inclusion, ownership, collaboration, and continuous improvement.
• Lead workforce and capacity planning, cross-training, backup coverage, skills development, and readiness for hiring ramps, peak business cycles, and changing service demand.
• Develop team capability across service management, process excellence, stakeholder partnership, data and digital enablement, and customer experience.
• Build leadership depth and succession capability to support the continued growth and maturity of the regional services hub.

### Technology, Data & Continuous Improvement

• Simplify and standardize processes, strengthen SOPs and controls, reduce manual effort, and improve service quality, productivity, and turnaround time.
• Partner with the GPSS AI Team, technology, data, and functional teams to identify and implement responsible automation and AI-enabled service improvements.
• Use operational data, dashboards, and service insights to identify risks, prioritize opportunities, support decision-making, and measure improvement outcomes.
• Drive greater adoption of automation, self-service, digital tools, and standardized solutions while maintaining appropriate governance and controls.

### Stakeholder, Change & Customer Experience

• Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language, cultural, and stakeholder requirements.
• Serve as a key regional partner for COEs, Country Services, and GPSS leadership on service delivery, program implementation, process changes, transitions, and operational risks.
• Build stakeholder trust through proactive communication, practical problem-solving, disciplined escalation management, and consistent candidate and team member experiences.
• Represent the Asia Regional Services Hub in regional and global forums, contributing to operating-model evolution, service strategy, and best-practice sharing.

## What Success Looks Like

• Consistent, reliable, and compliant regional service performance with clear ownership, sustainable coverage, strong KPI and SLA performance, and effective escalation management.
• Successful transition and stabilization of services within the Asia Regional Services Hub, supported by strong SOPs, training, controls, governance, and operational readiness.
• Measurable improvements in service quality, productivity, responsiveness, turnaround time, candidate experience, and team member experience.
• Greater process standardization, data quality, digital adoption, self-service, and responsible use of automation and AI.
• An engaged, inclusive, and capable regional team with strong cross-training, leadership depth, and readiness to respond to changing business demand.
• Strong stakeholder confidence in the hub as a reliable, scalable, and continuously improving regional service organization.

## Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field.
• At least 8 years of progressive experience in HR Operations, People Operations, HR shared services, service delivery, or related operational roles, including at least 5 years of people leadership experience.
• Demonstrated experience leading regional or multi-country HR service operations, preferably within a shared-services, regional hub, or comparable service-delivery environment.
• Demonstrated success managing service transitions, operating-model change, service stabilization, or large-scale operational transformation.
• Strong experience defining and managing service KPIs, SLAs, quality measures, productivity, capacity, service governance, and customer experience outcomes.
• Strong experience in process optimization, governance, risk management, stakeholder partnership, and continuous improvement.
• Proven ability to lead diverse teams and collaborate effectively across COEs, Country People teams, GPSS leadership, business stakeholders, and cross-functional partners within a complex matrixed environment.
• Strong analytical, communication, judgment, problem-solving, change leadership, and team-development capabilities.

## Preferred Experience

• Experience leading Talent Acquisition Services, Total Rewards Services, onboarding, employee lifecycle, or other People service operations.
• Experience with HR systems, case-management or service-management platforms, dashboards, workflow automation, self-service, or AI-enabled service improvements.
• Experience operating across multiple Asian regulatory environments, languages, cultures, and levels of service-delivery maturity.
• Experience leading or supporting regional service transitions, shared-services transformation, or service-center expansion.
• Familiarity with continuous-improvement methodologies and using operational data to improve quality, productivity, and customer experience.

Job Profile(s):

Human Resources Manager 1

Relocation level: (TBD)

Before Getting Started

Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.