Breakbulk Customer Service Clerk

Description

PURPOSE OF THIS POSITION: The key role of an employee who works as a Breakbulk Customer Service Clerk is to interact with drivers processed through the Customer Service Breakbulk office with expertise in check-in/check-out, appointments, vehicle processing, and clerical support.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Process flatbed drivers for breakbulk shipments or deliveries;
• Make cargo appointment in Master Terminal;
• Respond to emails related to cargo availability or appointments;
• Make schedules (Using Master Terminal and Excel);
• Process non-TWIC sales (cashier);
• Scan, file, organize office documents;
• Provide support to supervision as necessary;
• Train other clerks as necessary (train the trainer);
• Provides support to the container team as needed through interaction with container drivers using the Genetec camera system and Master Terminal;
• Communicate and safeguard company cargo handling guidelines;
• All other duties as assigned. 

Schedules:

A regular set schedule will be the norm. However, due to the nature of the port being subject to irregular vehicle and vessel arrivals (due to weather or unplanned events), there may be times when a work shift may start early or be extended to accommodate an event.

WORKING CONDITIONS AND ENVIRONMENT:

This work is performed in a moderately noisy office environment.

EEO Statement:

Penn Terminals is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state, or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job-related information or protected characteristics.

Requirements

• Education and/or Experience - high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.     
• Computer Skills - To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.       
• Experience in international logistics and/or marine terminals preferred not required.

KNOWLEDGE & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical—the individual synthesizes complex or diverse information. 
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives. 
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Problem-solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. 
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Oral communication—the individual speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills, and participates in meetings. 
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 
• Judgment—the individual displays a willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. 
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

EXTENT OF PUBLIC CONTACT:

Must be able to interact courteously and tactfully with managers, co-workers, customers and/or vendors to the point that productivity and morale are positively affected.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time while utilizing a computer, use hands and fingers, handle or feel, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.