Service Manager

The Opportunity:
Reporting directly to the General Manager, the Service Director leads the daily operations of the Service, Parts, and Marina departments. This individual drives operational excellence, team development, financial performance, customer satisfaction, and continuous improvement across all fixed operations. The role requires a hands-on, results-oriented leader who thrives in a fast-paced environment, builds high-performance teams, and creates scalable operational processes that improve efficiency, profitability, and the overall customer experience.

Success Profile:
The ideal Service Director is a hands-on leader who turns strategy into disciplined execution. This individual builds strong teams, develops future leaders, uses data to guide decisions, and consistently improves customer experience, operational performance, and profitability.

Duties and Responsibilities:

Operational Leadership:

• Lead the daily operations of the Service, Parts, and Marina departments while maintaining alignment with dealership goals and customer expectations.
• Create and execute operational strategies that improve efficiency, communication, productivity, and profitability.
• Develop and refine Standard Operating Procedures (SOPs) and cross-functional department processes.
• Conduct daily operational meetings to review workloads, staffing, priorities, bottlenecks, and customer commitments.
• Quickly identify operational issues and implement corrective action plans.
• Drive a culture centered on accountability, urgency, teamwork, and continuous improvement.

Leadership Competencies:
The successful candidate will demonstrate:

• Strategic and operational planning
• Change management
• Team development
• Financial and analytical management
• Data-driven decision making
• Customer-focused leadership
• Conflict resolution
• Effective communication and accountability

Qualifications:

• 5–10 years of progressive leadership experience in marine, automotive, RV, powersports, heavy equipment, or a similar dealership environment.
• Proven success managing high-volume service and fixed operations.
• Strong understanding of technician productivity, parts operations, inventory management, and marina operations.
• Experience leading multiple departments and developing managers.
• Demonstrated ability to improve operational processes using KPIs and performance metrics.
• Strong financial and analytical skills.
• Excellent leadership, communication, and organizational abilities.
• Proficiency with dealership management systems (DMS).

Compensation:

• Compensation is commensurate with experience and includes incentive opportunities.

Contact:
Louis Dodaro
[email protected]
[C] 312.560.7239
www.V20Recruiting.com
Marine, Powersports, OPE, Firearms & RV Recruiting & Consulting Services
V20 Recruiting + Consulting